Head of Delivery Transformation, SHIP Lead

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Head of Delivery Transformation - SHIP Lead do

As the Head of Delivery Transformation - SHIP Lead you will turn transformation priorities into shipped product outcomes across engineering and product organizations. You will work with engineering product risk operations and compliance leaders to improve delivery throughput remove execution bottlenecks and create transparent operating mechanisms. Your work will strengthen release predictability reduce defects and improve execution discipline across critical financial technology programs.

What youll do:

• Lead the SHIP team across agile delivery speed-to-market improvement dependency management and defect reduction initiatives

• Establish program-level operating mechanisms using objectives and key results (OKRs) roadmap checkpoints dependency boards delivery risk reviews DevOps Research and Assessment (DORA) metrics flow metrics and executive escalation paths

• Deploy into high-risk transformation workstreams to unblock delivery stabilize execution and implement repeatable mechanisms that improve future program performance

• Drive measurable improvement in defect backlog reduction sprint predictability release discipline scope control cycle time and deployment quality

• Partner with engineering leaders to align delivery governance with production realities across payments core banking security and compliance environments

• Manage and develop transformation delivery talent through coaching performance management operating rhythm and clear accountability for program outcomes

• Lead cross-functional forums that improve execution transparency clarify ownership and accelerate decision-making across product engineering risk operations and compliance teams

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

What you will need to have:

• 13 years of experience in delivery transformation program delivery engineering operations or execution leadership within fintech banking technology payments or similar large-scale technology environments

• 8 years of experience leading transformation programs using scaled agile frameworks Scrum Kanban OKRs dependency management release governance and executive stakeholder engagement

• 5 years of experience managing and developing teams

• 8 years of experience using DORA metrics flow metrics delivery risk reviews and structured intervention mechanisms to improve speed to market release cadence predictability and defect outcomes

• 6 years of experience partnering with engineering product risk operations and compliance teams in regulated or operationally critical delivery environments

• Bachelors degree in Business Engineering Computer Science Information Systems or a related field or equivalent combination of education related experience and/or military experience

What would be great to have:

• Experience leading embedded delivery transformation teams within high-priority product or engineering modernization programs

• Experience improving delivery execution in payments core banking security or compliance-related technology environments

• Masters degree in Business Administration Engineering Computer Science Information Systems or a related field or equivalent combination of education related experience and/or military experience

Travel

This role requires occasional travel

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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