Head of Community, Enterprise Marketing

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

Anthropics community spans developers building new products individual Claude users and practitioners and buyers inside enterprise accounts from the staff engineer using Claude Code to C-Suite decision-makers. Were hiring a Head of Community to turn our current set of programs into a function that helps millions of people build real skills with Claude measurably growing retained users and product adoption.

Youll lead and grow a global team that covers ambassadors programs regional community leads and enterprise champion programs. Your job is to give this team a sharp operating model and a measurement framework that ladders our initiatives to business outcomes so users can get the most out of Claude. Youll build community across audiences seniority levels functions and roles: enterprise buyers and executive sponsors developers and technical practitioners and the knowledge workers in between. This role sits at the intersection of Product Sales PMM Brand and Comms.

• Own the global community strategy and operating model: the audience thesis the portfolio of programs and whats built centrally vs. run in-region

• Lead coach and scale a global team of program and regional owners; hire the gaps set the bar and develop community-native operators

• Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user occasional high-value daily) with recurring retained users and product adoption as the top-line outcomes

• Build community across the full range of audiences and seniority levels with programs and voice tuned to each without fragmenting the experience

• Connect bottoms-up adoption to enterprise expansion: architect the champions train-the-trainer and partner ecosystem motions that turn power users inside accounts into org-wide adoption and integrate them into how Sales and CS run strategic account plans

• Bring training certification enablement and community help together into one engine that scales through champions and partners so users experience a single path to skill-building with Claude

• Partner tightly with Brand and Comms to keep sentiment and awareness healthy: define where community shows up in Anthropics brand and how we best serve our users

• Align community strategy proactively with product direction launches and pricing & packaging owning communitys job pre-launch at launch and post-launch and proving it drives value for our users

• Have built and led a community or customer advocacy function at a company where community was a growth lever not a cost center and can point to the retention adoption or expansion outcomes it drove

• Have led and developed a distributed team of program owners and regional leads accountable for commercial impact

• Think in funnels and segments as naturally as you think in programs: youre comfortable putting your name on a metric in a QBR and defending how community moved it

• Have connected self-serve bottoms-up adoption inside large accounts to enterprise expansion and can articulate exactly where community sits in that motion

• Can flex your playbook across very different audiences a technical API-first developer community and an enterprise executive buyer community are different jobs and youve done versions of both

• Operate as an integrated marketer: youve worked day-to-day with cross-functional teams and have strong opinions about how community stays customer-first

• Are comfortable partnering with Product and Data Science to define usage quality instrument it and hold your team to it

• Write and communicate clearly hold a room with both a Staff engineer and a CIO and are energized by ambiguity and building at speed

• Run community or advocacy at a company operating both a PLG / self-serve motion and an enterprise sales motion at the same time

• Built or led a recognized champions ambassadors or advocacy program at a company known for the model

• Experience with developer tools infrastructure or AI products and credibility with technical audiences

• Built the measurement plumbing for a community function before including cohorting attribution and usage segmentation

• International experience standing up or scaling community in-region (EMEA Japan/APAC) with a clear philosophy on what runs centrally vs. locally

• A track record of listening to communities and building user trust through hard moments alongside a Comms team

• Background spanning more than one of: community customer marketing developer relations customer education/enablement or growth

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.