Head of Claims

Why this role matters:

Claims is where clients feel the value of a broker most acutely. A great claims advocate can turn a stressful situation into a defining moment of trust and that trust drives retention referrals and long-term client value. Today Vouch doesnt have a dedicated claims function. Were building one from scratch and were doing it differently.

This is not a traditional claims hire. Were looking for someone who will build an AI-native claims function partnering closely with our Applied AI team to design manage and orchestrate AI agents that make this the highest-leverage claims operation in the industry. Youll combine deep domain expertise with a genuine drive to push the boundaries of what one person can accomplish when they have the right tools. The goal is a one-person function by design not by accident with AI doing the heavy lifting on triage drafting analysis and tracking so you can focus on the relationships and judgment calls that actually move outcomes.

What Youll Do:

• Own the end-to-end claims advocacy experience for Vouch clients from first notice of loss through resolution
• Partner with the Applied AI team to design and orchestrate AI agents for claims triage coverage analysis client communication and carrier follow-up
• Continuously identify opportunities to automate and improve claims workflows building the playbook for what an AI-native claims function looks like at scale
• Design a tiered service model: notification-only on simple claims guided advocacy on most matters full hands-on management for complex high-stakes situations
• Act as the senior advocate and escalation point on material claims engaging carrier claims teams defense counsel and clients executive and legal leadership directly
• Build and maintain strong relationships across the carrier claims community to drive better outcomes for Vouch clients
• Partner with Placements and Client Management to turn claims insight into better coverage pricing and renewal outcomes
• Translate claims data into a clear point of view on loss trends coverage gaps and carrier performance to inform placement and product strategy
• Be a credible expert voice in new-business conversations and major-client retention moments where claims capability is a deciding factor
• Partner with the CEO COO and General Counsel on claims-related risk and escalation decisions
• Represent Vouch externally at industry events with carriers and with sophisticated client counsel

About You:

• 8 years of claims experience across management liability professional liability cyber and/or other commercial lines relevant to technology and life sciences companies
• Deep active network across carrier claims leadership coverage counsel and broker claims advocacy peers
• Track record of personally managing complex high-severity claims where the outcome mattered to the business
• Credible and composed in front of founders GCs CFOs and boards; someone clients want in the room when things are hard
• Strong commercial instincts; you understand claims not just as a service function but as a driver of new business retention and carrier leverage
• Genuinely excited about AI and building an AI-native function; you see tools like Claude as force multipliers not threats and you want to be on the frontier of whats possible
• Comfortable operating as a one-person function with strong judgment about when to escalate and when to resolve directly
• Ability to design process and structure from scratch without needing a large team or heavy infrastructure
• Client-obsessed high integrity and motivated by outcomes over optics

Nice To Have:

• JD CPCU ARM RPLU or equivalent professional credential
• Prior experience in a brokerage insurer or law firm serving venture-backed or innovation-economy clients
• Leadership experience building or re-designing a claims function at a brokerage or carrier
• Experience representing an organization externally at industry events with media or with regulators
• Exposure to and passion for early-stage startups and/or high-growth environments

Vouch provides several benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health dental and vision insurance
• Parental leave
• Flexible vacation time
• Wellness allowance
• Technology allowance
• Company-sponsored personal and professional development
• L&D: Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks including Peloton Fetch OneMedical Headspace care etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored membership.
• Regular performance reviews: Vouch conducts regular performance discussions with all team members offering goal setting and check-ins development discussions and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members youd work closely with in the role
• Executive chat
  
  

Compensation philosophy:
The base salary range for this role in SF or NY is $165000 - $190000 annually and is eligible for a 10% annual bonus.

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors including qualifications for the role experience level skill set location and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first and building a diverse team is at the front of everything we do. We welcome people from different backgrounds experiences perspectives and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application interview complete any pre-employment testing or otherwise participate in the employee selection process please direct your inquiries to.

Required Experience:

Director