Head of Business Transformation, US Retirement

The Vice President Business Transformation is a senior leadership role accountable for shaping and delivering largescale transformation initiatives across the Retirement business. This role serves as a strategic representative of the business ensuring customer and commercial needs are embedded into transformation programs from vision through execution. As a key member of the US Retirement leadership team the VP will partner closely with executive sponsors segment leaders the Transformation Office and functional leaders to drive outcomes that modernize capabilities improve efficiency and advance longterm growth objectives. This role operates as an extension of senior leadership and acts as a proxy for business segment executives on key decisions priorities and tradeoffs.

Position Responsibilities:

Enterprise Transformation Leadership

• Serve as the senior business representative and owner for transformation initiatives impacting GWAM US Retirement business.
• Shape and articulate a compelling future state vision that delivers modern efficient and straight through business processes.
• Ensure transformation programs align with strategic objectives customer outcomes regulatory requirements and long-term financial plans.
• Act as an executive thought partner to segment leaders providing decisive input on strategy priorities and execution risks.

Program Execution & Governance.

• Oversee execution across multiple transformation workstreams including technology product investment products operations sales and service go to market transitions and third-party partnerships.
• Provide executive level oversight of scope timelines financials dependencies and risks; identify issues early and drive resolution.
• Lead deep dive assessments of complex problem areas and present clear data driven recommendations for executive decision making.
• Represent and lead program governance through Steering Committees Operating Committees and enterprise governance forums ensuring alignment and accountability.

Stakeholder Influence & Collaboration

• Influence and motivate senior leaders and cross functional partners without direct authority to achieve shared outcomes.
• Partner closely with Finance Strategy Technology Operations Human Resources Compliance and Legal to enable integrated delivery.
• Drive accurate prioritization issue escalation and trade off decisions across competing initiatives.
• Build and sustain strong trusted relationships across leadership teams clients and external partners.

Business Impact & Results

• Drive measurable improvements in business outcomes including sales retention revenue growth operational efficiency plan growth and participant experience.
• Ensure transparent executive ready communication of progress risks outcomes and financial impacts.
• Champion continuous improvement innovation and customer centricity across transformation efforts.

Required Qualifications:

• 15 years experience in retirement industry with driving outcomes.
• 10 years experience in people leadership with demonstrated ability to attract develop promote and retain top diverse talent.
• Deep expertise in the U.S. Retirement industry including recordkeeping platforms ecosystems regulatory requirements and emerging trends.
• Proven experience leading large complex transformation programs with strong governance financial discipline and execution rigor.
• Exceptional executive communication negotiation and influencing skills; ability to create alignment and winwin outcomes.
• Comfort operating in highambiguity environments and shifting seamlessly between strategic and tactical execution.
• Demonstrated ability to manage a complex portfolio of initiatives while building strong leadership and partner relationships.
• Strong analytical financial and balanced decisionmaking capabilities.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in Massachusetts please note the salary range is $217900 - $405300 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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