Head Golf Professional
Homestead, FL - USA
Job Summary
- Oversees golf operations including tournaments rules tee sheet activity merchandise inventory range operations player service operations cart fleet and may assist with supervising Food and Beverage operations.
- Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
- Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members. Ensures that associates provide a high level of customer service.
- Works closely with the Superintendent and the Food and Beverage Manager on a daily basis to ensure timely communication and to establish a good working relationship.
- Prepares work schedules and assigns associates areas of responsibility.
- Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
- Provides leadership and vision to golf staff building people and preparing them for career advancement.
- Provides golf instruction through lessons and clinics to members and guests.
- Responsible for interviewing hiring training planning assigning and directing work evaluating performance rewarding and disciplining associates; addressing complaints and resolving problems.
- Manages department members that may include but is not limited to: Assistant and Associate Golf Professionals Teaching Professionals Tournament Coordinator and Guest Services Attendants.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of manpower productivity costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
- Bachelors degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
- Regularly stands walks and sits.
- Occasionally climbs or balances; stoops kneels crawls or crouches.
- Frequently uses hands; reaches with hands and arms.
- Frequently talks or hears tastes or smells. Occasionally lifts up to 50 pounds.
- Occasionally works in wet or humid conditions (non-weather).
- Frequently works in outdoor weather conditions.
- Noise level is moderate.
- Class A member of PGA/LPGA preferred not required.
- Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system.
- Club fittings.
This position includes eligibility for the following benefits subject to applicable plan terms:
- Healthcare Benefits Medical Dental and Vision coverage
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria
Required Experience:
Unclear Seniority
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more