Hardware Support Tech

The Corporate Hardware Associates role is to support and maintain organizational computer systems desktops and peripherals. That includes installing diagnosing repairing maintaining and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person by telephone or via tickets) in a timely and accurate fashion and provide end-user assistance where required.

• Perform on-site analysis diagnosis and resolution of complex desktop problems for end users and recommend and implement corrective solutions including off-site repair for remote users as needed.

• Install configure test maintain monitor and troubleshoot end user and network hardware peripheral devices printing/scanning devices presentation equipment software and other products in order to deliver required desktop service levels.

• Construct install and test customized configurations based on various platforms and operating systems.

• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.

• Where required administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls pages and/or work orders regarding desktop problems.

• Ensure that desktop connections ie. network jacks are in proper working order.

• Prepare tests and applications for monitoring desktop performance then provide performance statistics and reports.

• If necessary liaise with third-party support and PC equipment vendors.

• Perform related duties consistent with the scope and intent of the position.

Required Education and/or Experience

High School diploma or equivalent and/or 3 years work experience in related fields. A Certification required. Excellent knowledge of PC and desktop hardware.

• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience. Extensive equipment support experience.
• Working technical knowledge of current protocols operating systems and standards.
• Ability to operate tools components and peripheral accessories.
• Able to read and understand technical manuals procedural documentation and OEM guides.

Core Competencies:

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This includes spoken written electronic and presentation skills. Communication should be consistently constructive and professional.

Decision Making and Problem Solving Skills

Able to define problems collect data establish facts and draw valid conclusions. Able to analyze results at a micro and macro level and present findings. Makes routine decisions following established policies and procedures; collaborates with the direct manager to gain assistance when complex issues arise.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily and carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 2 hours at a time regularly
• Walk or move from one location to another
• Periodically may need to climb balance stoop kneel or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the companys policies are required for the position.
• Average work week is (40-45) hours which can vary depending on business needs.
• The work environment for this position is a moderately noisy office setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.

#LI-DNI

This job description is not intended to cover all aspects duties and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement:

The Finish Line Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal state and local EEO laws. The Finish Line Inc. prohibits discrimination against employees and applicants for employment based on race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other characteristic or class protected by law. The Finish Line Inc. provides reasonable accommodations in accordance with applicable laws including for disabilities pregnancy and religious practices.

Need accessibility assistance to apply
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)