Harbor Place Operations Manager

Department: Resident Services
Status: Full-Time Exempt
Reports to: Associate Director of Homelessness Prevention Initiatives
Supervises: Assistant Manager Site Staff Contractors and Vendors

Hiring Range: $74000 to $82000

Schedule: Some evening and weekend hours are required. Participation in an on-call rotation is required.

Position Overview
The Harbor Place Operations Manager provides leadership for the day-to-day operations of Harbor Place a hotel whose guests are primarily individuals and families experiencing homelessness. The Manager ensures a safe welcoming efficient and well-maintained environment for guests staff and community partners. This role integrates social services hospitality facilities management guest relations and team leadership to support high-quality service delivery while maintaining operational excellence.

Essential Responsibilities
Operations & Facilities Management
Oversee building operations maintenance custodial functions technology systems security systems and contracted services.
Coordinate vendors contractors service providers and internal departments.
Implement preventive maintenance safety security and sustainability initiatives.
Conduct and/or oversee property and room inspections.
Oversee purchasing inventory linen services and operational resources.
Respond to emergencies and coordinate with first responders.
Staff Leadership & Team Development
Lead recruitment onboarding training scheduling and retention efforts in accordance with CHT policies to promote sustainable operations.
Provide coaching supervision and performance management in accordance with CHT policies.
Ensure cross-training and continuity of essential operations.
Build a positive collaborative and safety-conscious staff culture.
Guest Services & Community Relations
Ensure exceptional guest service and occupancy management.
Build partnerships with healthcare housing and social service agencies.
Utilize trauma-informed practices and de-escalation techniques.
Enforce guest agreements and operational policies respectfully and consistently.
Assist Operations Manager in creating and implementing site programming to support guests.
Financial & Administrative Management
Develop and monitor annual operating budgets in collaboration and consultation with the Associate Director and accounting team.
Approve invoices and monitor expenditures.
Support billing reporting compliance and confidentiality requirements.

Required Qualifications
Bachelor degree or equivalent experience in social work human services hospitality business property management or a related field.
Five years of relevant operational leadership experience is required. Shelter operations experience and application of trauma informed practices is strongly preferred.
A minimum of 3 years supervisory experience required.
Experience providing direct service to vulnerable populations required.
Demonstrated ability to effectively create and manage an operational budget manage vendor relationships anticipate and mitigate operational challenges.
Must demonstrate a solution-oriented approach to crisis management and ability to remain calm and exhibit good judgment under pressure.
A commitment to providing excellent service to staff and guests is essential.

Core Competencies
Leadership and team development
Operations and facilities management including ability to read basic financial statements monitor operational budget apply basic knowledge of building systems to anticipate and address needs
Customer service and relationship management
Crisis management and de-escalation
Planning organization and technology proficiency

Physical Requirements
The Harbor Place Operations Manager must be able to perform the essential functions of the position with or without reasonable accommodation. This role requires regular movement throughout the facility including standing walking climbing stairs bending reaching and occasionally lifting or carrying items weighing up to 50 pounds. The position may require responding to resident staff or facility emergencies including during evenings nights weekends or inclement weather conditions. The employee must be able to operate standard office equipment use a computer for extended periods and communicate effectively in person by telephone and electronically. The role also requires the ability to observe facility conditions and resident activities to maintain a safe and secure environment.

Champlain Housing Trust is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Work Environment
Mission-driven nonprofit emergency housing environment requiring interaction with guests partners and community stakeholders regularly engaging in crisis intervention and including occasional evening weekend hours and regular on-call responsibilities.

Employer Rights and Disclaimers:
This job description is not a contract for employment. It is a list of duties and expectations. However it should not be considered a complete list of expected duties. Duties may be added dropped or changed at any time.

The job qualifications may change at any time. Champlain Housing Trust may add drop or change any qualifications for the position in order to fit changes in the organization. This job description should not be interpreted as a complete list of job qualifications.

This document does not extend an offer for permanent or continuous employment. Champlain Housing Trust is an at-will employer.

Required Experience:

Manager