Hanauma Bay Tram Supervisor

Hanauma Bay Supervisor

Department: Hanauma Bay Tram

Reports to: Operations Manager

Status: Non-Exempt

Starting Pay: $29.03

1. Job Purpose/Objective:

The Hanauma Bay Tram Supervisor will be responsible for assisting the Operations Manager in supervising and coordinating activities of Hanauma Bay Tram employees to provide cost effective timely and quality service to customers and business partners. The Supervisor will assist in leading a team of drivers and support staff who operate transfer shuttles to and from the visitors office and the beach (Nature Preserve). The Supervisor is responsible for ensuring drivers operate in a safe and timely manner all while providing service to Hanauma Bay and their guests.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

• Must have demonstrated and excellent organizational skills and leadership ability to develop safe efficient and autonomous operating employees
• Must be able to quickly make decisions while under pressure
• Must manage and uphold vehicle cleanliness and presentation standards in alignment with Hanauma Bay programs objectives.
• Able to communicate effectively with Drivers customers on-site staff/management
• Drive routes and relieve drivers as necessary or in any event of emergency
• Work availability will require all hours and days of the week
• Supervise staff of shuttle drivers and works in partnership with other operational areas
• Must provide guidance and mentorship to staff
• Has influence and input regarding employee performance and review
• Performs other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position) i.e. skillsets education certifications etc.

• Minimum 3 years of related transportation and operations experience within management preferred
• Bachelors degree in Tourism Management or related field preferred
• Required a Hawaii drivers license in good standing CDL preferred
• Ability to work independently and effectively under minimum supervision
• Must be proficient with PC Microsoft Office which includes but not limited to MS Word Excel & Outlook
• Strong interpersonal skills to communicate effectively with all levels of employees customers and vendors
• Strong organizational skills to prioritize and handle multiple task and deadlines
• Demonstrated ability to remain flexible in a demanding work environment to initiate appropriate changes in a dynamic environment
• Strong ability to lead and/or work in teams to accomplish defined common goals and objectives
• Demonstrated ability to work under pressure in fast paced demanding environment

4. Working Conditions/Job Environment

• Both indoors (office environment) and outdoors (field work)
• General office equipment and supplies (ex: Microsoft Office applications PC 10-key calculator copy machine fax machine etc.)
• Exposure to potential eye strain and muscle strain due to constant use of computer
• Must be able to sit/stand/walk for extended periods of time
• May be exposed to loud noises smells fumes and environmental conditions
• Require to lift and carry up to 20 lbs. regularly and on occasion up to 50 pounds

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this job. Management has the right to add to revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EEO Employer/Vets/Disabled

Required Experience:

Manager