Guest Services Team Lead

GUEST SERVICES TEAM LEAD JOB DESCRIPTION

POSITION TITLE

Guest Services Team Lead

SUPERVISOR

Assistant Salon Manager

SUMMARY

Responsible for supporting overall salon success with Salon Management by helping to maximize sales provide a great experience for the guests and provide leadership and direction to the Guest Services Team. The Team Lead will assume responsibility for Guest Service operations as the Manager-on-Duty in the absence of Salon Management. Additional knowledge and responsibilities include in-depth knowledge of Juuts products and services. Key accountabilities of this position include those tasks listed below combined with ensuring positive uplifting experiences for all being a resource to guests artists and therapists and upholding Juuts Daymaker philosophy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

DAYMAKING

Believe in and follow through on the Companys purpose mission values beliefs and guiding principles.

Be a passionate expert: always continue to learn serve guests consistently and always maintain integrity.

Make a genuine connection: always be authentic respectful compassionate and fully present.

Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.

JOB REQUIREMENTS

Excellence in all duties required of all Guest Service Specialists including but not limited to: guest interactions retail processes sales and stocking appointment scheduling cash handling and salon facility care and cleanliness.

In-depth knowledge of artists at salon location including services provided specialties levels etc.

Attend all training education and meetings/huddles. Help lead Guest Service meetings and huddles.

Must remain professional at all times; in demeanor communication and dress (including following proper dress code).

Ability to act as the Manager-on-Duty to guests and employees in the absence of the assistant salon manager or salon manager.

Work with salon management to complete inventory counts seasonal merchandising and other inventory projects as requested.

Assist with training for new Guest Service team members who start at Juut following the syllabus provided to ensure proper training and set an example of elevated guest care.

Support administratively by researching booking challenges and cancellation policy outliers collaborating with the assistant salon manager on next steps when necessary.

Provide excellent client care in service adjustment/redo situations working to resolve the client challenge and engaging with salon management when additional support is needed.

QUALIFICATIONS

To perform this role successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Leadership: a demonstrated ability to lead people and get results through others.

Management: the ability to organize and manage multiple priorities.

A willingness to ask questions and take initiative.

Outstanding customer service and communication skills.

Ability to work in a fast-paced environment.

Computer proficiency including point-of-sale system and typing skills.

Ability to work a salon schedule nights and weekends required.

Ability to interact in a positive professional and productive manner while fostering a team-based environment.

A commitment to our company values of individuality authenticity diversity and Daymaking.

EDUCATION/TRAINING/EXPERIENCE

Education: High School diploma or equivalent

2-5 years in customer service preferably at Juut or in the service industry.

PHYSICAL DEMANDS

While performing the duties of this job the employee will be required to:

Walk sit bend and squat

Talk and hear

Grab pull or bend items

Lift and/or carry up to 55 pounds

View items at a close and distant range

Stand for extended periods of time

Use computers for extended periods of time