Guest Services Supervisor

306 rooms 12000 sq. ft. meeting/event space

Amenities: multiple on-site restaurants unique social lounge roof-top outdoor pool with bar fitness center concierge.

With a modern lifestyle focus in the heart of Nashville Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the citys vibrant entertainment dining and cultural scene the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.

JOB DESCRIPTION

Job Title: Guest Services Supervisor

Department: Front Office

Supervision Exercised: Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.

Experience

• 12 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ Opera or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook Word Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling billing and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean welcoming and organized front desk and lobby area.
• Enforce company policies safety and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status prohibited under Federal State or local laws. All employment decisions are based on valid jobrelated requirements.