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Guest Services Student Supervisor
Job Location:
Job Location:
San Jose, CA - USA
Hourly Salary:
$ 20 - 23
Hourly Salary:
Posted:
26 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Overview
The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José California. These facilities include the Diaz Compean Student Union Building the Provident Credit Union Event Center and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus and is governed by a Board of Directors made up of a student majority faculty and administrators.
The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José California. These facilities include the Diaz Compean Student Union Building the Provident Credit Union Event Center and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus and is governed by a Board of Directors made up of a student majority faculty and administrators.
Mission
The Student Union Inc. of San Jose State University supports the development growth and well-being of students and the campus community by providing diverse programs desired services and quality facilities to enhance the collegiate experience.
Job Summary
The Guest Services Supervisor assists with the overall daily operation of the front desk and equipment check-out areas of the Spartan Recreation & Aquatic Center (SRAC). This includes supervising student Guest Service Assistants staff general overall supervision of the front desk sales assisting with Fusion management for equipment check out and functional processes. Under the direct supervision of the SRAC Membership and Guest Services Supervisor.
Essential Functions and Tasks
Job Summary
The Guest Services Supervisor assists with the overall daily operation of the front desk and equipment check-out areas of the Spartan Recreation & Aquatic Center (SRAC). This includes supervising student Guest Service Assistants staff general overall supervision of the front desk sales assisting with Fusion management for equipment check out and functional processes. Under the direct supervision of the SRAC Membership and Guest Services Supervisor.
Essential Functions and Tasks
- Enforce and interpret the SRAC facility policies and procedures.
- Responsible for knowing the day-to-day operations/event schedules and preparing the front desk or Equipment Check-out as directed.
- Make frequent rounds of the front desk and Equipment Check-Out areas to take appropriate action to address situations needing immediate attention.
- Prepare clear and concise log reports regarding events issues with staff guests or services equipment Fusions interface on the POS system and SRAC App.
- Logs will include actions taken to address issues along with additional information so management can address issues.
- Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.
- Assists with patron safety by preventing and responding to emergencies enforcing all facility rules regulations policies and procedures
- Maintain a clean and organized environment within the front desk and equipment check out areas.
- Communicates non-emergency maintenance and custodial needs to appropriate personnel.
- Properly communicate with staff via two-way radio throughout shift and document any incidents or accident as well as prepare any
- Assist with recruiting hiring training supervising and evaluating student staff.
- Assist with loss prevention and equipment inventory.
- Assist with promotional events being held at SRAC including but not limited to being the point staff member for tabling special events summer orientation and more as directed.
- Attend all regularly scheduled staff meetings training days and workshops.
- Performs other duties assigned.
Qualifications
Minimum Qualifications
- Current First Aid/CPR/AED certification American Red Cross preferred. Online certifications will not be accepted.
- Must be a current employee with Spartan Recreation and have worked for a minimum of one semester as a Guest Services Assistant Operations Supervisor or have worked for another Collegiate Recreation Facility for a year.
- Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term.
- *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
Knowledge Skills and Abilities (KSAs)
- Knowledge of general cash handling skills and customer service skills prior experience in a related role is preferred.
- Strong customer service and interpersonal skills ability to manage conflicts.
- Able to lift 45 pounds safely and stand for an extended period of time.
- Investigates and resolves issues and complaints from students faculty staff and the general public.
- Maintain a professional appearance and attitude.
Work Requirements
Physical Demands and Work Environment
- The position works in an indoor recreation facility program-oriented environment.
- The physical demands of this position are described below
- Sitting walking twisting bending climbing pulling pushing squatting crawling kneeling balancing reaching and coordination (eye hand foot).
- Fall (Slip Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
- Lifting and carrying often 10-25lbs frequently 26-50lbs occasionally 50-75 lbs.
- Hearing and speaking to exchange information in person or on the telephone.
- Dexterity of hands fingers and wrists to operate a computer keyboard and calculator.
- The physical demands of this position are described below
- In general the position works a schedule based on business needs 9 a.m. - 5 p.m. Monday - Friday and may require evening and weekend work as needed.
- When school is in session - may work up to but not in excess of 20 hours per week (among all concurrent positions).
- When classes are not in session (i.e. summer break) may work up to but not in excess of 40 hours per week.
Employment Information & Policies
Benefits
This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.
This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.
Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age ancestry citizenship status color creed disability ethnicity gender genetic information pregnancy marital status medical condition national origin race religion or lack thereof sex sexual orientation transgender or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination and the affirmative recruitment of a diverse multi-racial community of students faculty and staff.
Background Check and Fingerprinting
Student Union employees are required to undergo and complete a successful background check that includes verification of employment and education as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work some cases the background check will include a credit check and/or a Department of Motor Vehicles check as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor Accurate Background.
Student Union employees are required to undergo and complete a successful background check that includes verification of employment and education as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work some cases the background check will include a credit check and/or a Department of Motor Vehicles check as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor Accurate Background.
California State University (CSU) Learning and Development
Within the first month all employees are required to complete the following compliance online training session through CSU Learn the Universitys employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from
- CSU Injury and Illness Prevention Program
- CSU Preventing Discrimination and Harassment for Non-Supervisors
- CSU Sexual Misconduct Prevention Program (Title IX) required within the first 6 months of hire
- Data Security and FERPA
California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Required Experience:
Manager
