Guest Services Representative

Benefits

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check expected departures and clear check out
• Update housekeeping room status
• Explain any of the hotels promotional items and mention various hotel amenities (i.e. free breakfast spa fitness center voice mail etc.) to guests during lags in phone or in-person conversations
• Respond promptly to any guests inquiries or complaints and offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Qualifications

• Customer service experience
• Experience handling cash and credit card procedures
• Attention to detail
• Ability and flexibility to work various shifts including evenings weekends and holidays

About Us:At Regency Hotel Management hospitality is who we areand what we do 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.