Guest Services Representative
Job Location:
Portland, OR - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Guest Services Team Member
The Francis Hotel is a boutique hotel in Portlands West End offering 15 thoughtfully designed guest rooms in a restored historic mansion on Congress Street. We focus on providing one-of-a-kind hospitality pairing warm personalized service with modern comforts and easy access to Portlands best dining shopping and local attractions.
We are looking to expand our front desk guest services this role you will serve as a representative of The Francis for both current and future guests helping shape a welcoming and memorable experience for everyone who chooses to stay with us.
Position Summary
The Guest Services Team Member plays an essential role in delivering a warm welcoming and memorable stay for every guest at The Francis Hotel. This position supports the daily front desk operation while also helping maintain the appearance and comfort of guest-facing spaces. The ideal candidate is personable organized proactive and committed to providing thoughtful one-of-a-kind hospitality.
Key Responsibilities
Greet guests and provide friendly attentive service throughout their stay including performing check-in and check-out procedures accurately and efficiently.
Book reservations answer phones and respond to guest questions requests and concerns in a timely and professional manner.
Follow all cash handling and credit card procedures required by hotel standards.
Serve as a knowledgeable representative of The Francis for both current and future guests.
Share information about hotel amenities and promotional offerings with guests including features such as breakfast and other available conveniences.
Maintain the cleanliness and presentation of front rooms and guest-facing spaces through light housekeeping tasks.
Set up refresh and maintain coffee and beverage service throughout the day.
- Document any guest accidents by completing the appropriate incident or accident report forms.
- Collaborate with team members to support daily hotel operations and deliver an exceptional guest experience.
Qualifications
- One year of hospitality experience preferred
- Customer service experience preferred
- Experience handling cash and credit card procedures
- Ability and flexibility to work various shifts including evenings weekends and holidays
- Strong attention to detail and a willingness to take initiative.
- Ability to work independently and as part of a team.
- Dependable with a positive service-focused attitude.
Schedule&Physical Requirements
This role may require morning evening weekend and holiday availability based on business needs. Candidates should be comfortable standing for extended periods moving throughout the property and handling light physical tasks related to front room upkeep and beverage service.
Why Join The Francis
The Francis Hotel offers the opportunity to be part of a small dedicated team focused on creating a memorable and personalized guest experience. If you enjoy hospitality take pride in thoughtful service and want to work in a welcoming boutique hotel environment we would love to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
About Company
Join Our Team at The Francis Boutique Hotel! Are you an upbeat and friendly individual with a passion for hospitality? The Francis is seeking flexible fr...
