Guest Services Representative Per Diem
Job Location:
Sharon, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
PER DIEM: Variable shifts from 7:00am to 8:00pm including weekends & holidays as needed.
Northwellis the largest not-for-profit health system in the Northeast serving residents of New York and Connecticut with 28 hospitals more than 1000 outpatient facilities 22000 nurses and over 20000 physicians. Northwell cares for more than three million people annually in the New York metro area including Long Island the Hudson Valley Connecticut and beyond thanks to philanthropic support from our communities. Northwell is New York States largest private employer with over 104000 employees including members ofNorthwell Health Physician Partners who are working to change health care for the better.
Summary:
The Guest Services Representative provides all customers with caring and personalized service when responding to all incoming and outgoing calls. Greets and directs visitors to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful positive first impression of the organization and ensures the highest level of service excellence. Provides exceptional customer service with every interaction.
Responsibilities:
multi-position console and other communication systems to process calls and ensures accurate and timely hospital communications are facilitated.
2. Provides exceptional customer service and answers all calls in a prompt and professional manner utilizing the approved greeting.
3. Performs emergency procedures in a calm and timely manner answering emergency code calls within 2 rings. Uses the paging and announcement systems appropriately. Demonstrates a high sense of urgency when communicating with departments and physicians.
4. Acknowledges all guests entering the lobby with a sincere greeting always projecting an approachable and professional image.
5. Maintains the privacy and confidentiality of all patients and guests.
6. Directs calls to the correct department and individual. Utilizes the provided web-based system when directing calls to a patient room.
7. Ensures department logs are up to date and accurate.
8. Able to prioritize tasks and work collaboratively with coworkers and leadership.
9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
10. Responsible for remaining compliant current and knowledgeable with department policies and procedures.
11. Demonstrates regular reliable and predictable attendance.
12. Maintain and Model Nuvance Health Values.
13. Performs other duties as required.
- High School Diploma or equivalent is required.
- Minimum six months customer service.
- Ability to communicate in Spanish is a plus.
Working Conditions:
- Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Company: Sharon Hospital
Org Unit: 1958
Department: Information Desk
Exempt: No
Salary Range: $17.00 - $20.00 Hourly
Required Experience:
Unclear Seniority
About Company
Our hospitals, medical practice and care centers are located throughout New York’s Hudson Valley and Western Connecticut. At every location, you’ll find excellent convenient care, a personalized approach, a connected team, and access to our network of doctors. Find care now.
