Guest Services Representative

Its more than a career its a calling.

Worker Type:

Job Highlights:

This is a full-time day-shift position working Monday- Friday from 7:30AM-4:00PM. Preferred experience in healthcare customer service computer & guest relations skills. The candidate will be floating between Good Samaritan & St. Marys Hospital.

Pay Range:

Pay Rate Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Receives screens routes and/or responds to all incoming inquiries for information directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identifies and report issues of safety and maintenance.
• Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting standing walking reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms malfunctioning machinery etc.
• Frequent keyboard use/data entry.
• Occasional bending stooping kneeling squatting twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

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Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race color religion national origin age disability sex sexual orientation gender identity pregnancy veteran status or any other characteristic protected by applicable law. Click here to learn more.