Guest Services Representative

Job Overview

Middletown Hotel Management is a leading company in our industry in the region. Were proud of our 4.2 Glassdoor rating from our employees. Were now hiring a Guest Services Representative to help us keep growing. If youre excited to be part of a winning team MHM is a perfect place to get ahead.

Responsibilities for Guest Services Representative

• Act as the first point of contact for guest information
• Address and document guest concerns in the database
• Achieve amicable resolution to guest concerns
• Coordinate with other departments to address guest concerns
• Update guest records
• Problem-solve to achieve guest resolution
• Complete product knowledge training to answer guest questions
• Promote facilities amenities and activities

Qualifications for Guest Services Representative

• Associates degree in business administration preferred
• 2 years of experience in a customer service role
• Experience using a multi line office phone
• Able to use a computer and other office technology
• Able to sit for long periods of time in front of a computer
• Proficiency with Microsoft Office Applications
• Exhibits a positive and friendly demeanor in all guest interactions
• Must detail oriented to document guest interactions in the database
• Keen listener with ability to address guest concerns and de-escalate issues