Guest Services Officer, Security Command Center

Nelson-Atkins Museum of Art
Kansas City MO

At the Nelson-Atkins Museum of Art we believe art has the power to transform challenge and inspire. Our Security team plays a vital role in protecting the museum its collections and the people who visit and work here every day.

As the Guest ServicesOfficer Security Command Center you will help maintain a safe and secure environment by monitoring museum operations responding to security concerns and serving as a key point of contact during assigned shifts. This role offers the opportunity to work independently while contributing to the overall safety and success of a world-class cultural institution.

As the Guest Services Officer Security Command Center you will support museum operations through monitoring patrol and emergency response activities.

Responsibilities include:

Security Command Center Operations
Operate security control equipment and monitor security systems throughout the museum campus.

Monitoring & Response
Monitor alarms and security systems respond appropriately to incidents and contact emergency services when necessary.

Building Patrols
Conduct routine patrols throughout the museum including offices galleries stairways and other facility areas to ensure the security of people and property.

Access Control
Monitor and control access through the Business Entrance and assist with visitor contractor and employee access as needed.

Employee Support
Escort employees to their vehicles after dark upon request.

Facilities Monitoring
Serve as the primary point of contact for HVAC monitoring and assist with reporting facility-related concerns.

Communication & Coordination
Answer incoming calls route communications appropriately and coordinate with museum staff and emergency responders as needed.

• High school diploma or GED required

• Demonstrated reading and writing proficiency in English

• Valid drivers license required

• Prior experience as a night watch officer security officer or central station operator preferred

• CPR and First Aid training preferred

• Ability to work independently and exercise sound judgment

• Strong attention to detail and situational awareness

• Ability to respond calmly and effectively during emergencies

• Professional and courteous communication skills

• Ability to maintain confidentiality regarding museum operations and security procedures

• Commitment to accountability integrity and service excellence

• Basic computer proficiency

• Ability to operate security monitoring systems and related technology

Saturday: 6:00 AM 4:00 PM
Sunday: 6:00 AM 4:00 PM
Monday: 6:00 AM 4:00 PM
Tuesday: 6:00 AM 4:00 PM

Hourly Rate: $16.45 per hour

This is a full-time benefits-eligible position.

This position requires frequent walking standing climbing stairs and ladders and conducting patrols throughout the museum campus. The ability to lift up to 30 pounds and respond to emergencies is required. Specific vision abilities include close vision distance vision peripheral vision depth perception and color vision. The position may require operation of a motor vehicle.

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or any other status protected by law.
For individuals with disabilities who would like to request an accommodation please contact the People and Culture Department.
The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.
Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience education/training key skills internal peer equity as well as market and business considerations when extending an offer.