Guest Services Lead | Part-Time | Pan American Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Guest Services Lead will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a part-time/temporary position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $15.25-$17.75

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30 2026.

Pan American Center is a multi-purpose arena in Las Cruces New Mexico located on the campus of New Mexico State University. The arena has a current seating capacity of 12515 people. the arena serves as home of the New Mexico State Aggies Mens and Womens Basketball and Womens Volleyball Teams.

• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with reading tickets and directing attendees to their proper seats.
• Assist with giving Guest Services Staff breaks.
• Provide special accommodation for wheelchairs and other physically challenged patrons senior citizens students and groups.
• Work extended and/or irregular hours including nights weekends and holidays as needed.
• Other duties and responsibilities may be assigned

• High school diploma or G.E.D.
• 1 years related experience in Guest Services; or an equivalent combination of education and experience.
• Work extended and/or irregular hours including nights weekends and holidays as needed.
• Ability to lead other guest services team members.
• Must have strong customer service skills.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.