Guest Services Front Office Agent

We are looking for a Front Desk Clerk to join our team at Ridge on this position you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations this is an outstanding opportunity for you.

Heres why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options including medical dental and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing:

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

What are we looking for:

• Proficient English language
• Ability to effectively manage multiple responsibilities while prioritizing tasks to meet organizational goals and business needs.
• 6 months Customer Service Experience.
• Open and flexible availability including weekends and holidays.
• Able to stand for prolonged periods of time

Preferred but not required:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

Extraordinary People

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing:

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

What are we looking for:

• Proficient English language
• Ability to effectively manage multiple responsibilities while prioritizing tasks to meet organizational goals and business needs.
• 6 months Customer Service Experience.
• Open and flexible availability including weekends and holidays.
• Able to stand for prolonged periods of time

Preferred but not required:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industryridger