Guest Services Agent

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Guest Service Agent- JLL

What this job involves:

As a Guest Service Agent at JLL supporting Capital One youll be the welcoming face that creates extraordinary first and last impressions for associates and visitors alike. This role places you at the heart of the workplace experience where your warm personality and genuine care for people transform routine interactions into memorable moments. Youll manage front desk operations in high-traffic lobbies greeting everyone who enters signing in external visitors providing wayfinding directions handling building badge needs and responding to general inquiries with professionalism and a smile. Beyond the desk youll serve as the eyes and ears for the overall workplace experienceconducting building walk-through audits opening and escalating work orders assisting with special events giving site tours and reporting safety or security concerns. We believe the most effective teams are built when everyone is empowered to thrive and this position offers meaningful opportunities to develop your skills in customer service facilities operations and event coordination while working within a collaborative culture. At select locations youll also support small events including meeting room setup catering coordination and first-level AV/IT troubleshooting.

What your day-to-day will look like:

Greet and actively engage with Capital One associates executives service partners and external visitors creating warm memorable interactions that set a positive tone for their day

Sign in external visitors following security protocols manage building badge requests and provide wayfinding directions and general information about the facility

Maintain a visible presence in high-traffic lobby areas standing for extended periods to ensure immediate assistance and accessibility for anyone entering or exiting the building

Conduct building walk-through audits open work orders escalate service requests and report safety or security items to ensure seamless operations

Assist with special events give site tours and coordinate with building services to enhance the overall workplace experience

At select locations support small events through meeting room setup catering coordination first-level AV/IT troubleshooting attendee assistance and post-event room reset

Provide feedback on workplace experience observations to support the mission of creating a memorable work environment for all building occupants

Required qualifications:

High school diploma or equivalent

2 years of customer service experience in reception concierge retail front desk or related customer-facing roles

Comfortable standing for extended periods to provide visible presence and immediate assistance in high-traffic areas

Proficiency in Microsoft Office Suite and Google Workspace with ability to quickly learn visitor management systems and building-specific software

Strong ability to manage multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service

Flexibility to work Monday through Friday either 7:30am-4:30pm or 9:00am-6:00pm shifts

Preferred qualifications:

Previous experience in corporate office environments commercial real estate or workplace services

Familiarity with visitor management systems access control platforms or building management software

Experience supporting events including meeting room setup catering coordination or basic AV/IT troubleshooting

Background in hospitality concierge services or facilities management

Demonstrated adaptability in adjusting communication style to meet diverse customer needs and preferences

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.