Guest Services Agent (Part time) COTA RV Park

Join the Team That Welcomes Guests to the Fast Lane of Austin Adventure

At COTA RV Park every stay comes with a front-row seat to the excitement. Our guests come from across the country to experience Formula 1 NASCAR MotoGP concerts and the best of Austinall while enjoying the comfort and convenience of our premier RV resort.

What Youll Do

As a Part-Time Guest Services Agent youll be the face of the resort and the primary point of contact for guests throughout their stay. Youll help create memorable experiences by:

• Delivering a friendly efficient and welcoming check-in/check-out experience.
• Providing exceptional hospitality and anticipating guest needs before they arise.
• Building guest relationships through personalized service and guest name recognition.
• Assisting guests with reservations modifications cancellations and resort information.
• Serving as a local resource by recommending amenities activities dining options and area attractions.
• Promoting stay extensions guest reviews and referral opportunities.
• Resolving guest concerns promptly and professionally with a focus on guest satisfaction.
• Processing reservations retail purchases activity fees and other transactions while following cash handling procedures.
• Maintaining accurate guest profiles and reservation records.
• Preparing guest welcome materials communications and check-in packages.
• Coordinating with maintenance housekeeping and other departments to ensure an exceptional guest experience.
• Answering multi-line phones and completing various administrative and data-entry tasks.
• Assisting with retail store operations including stocking cleaning organizing and sanitizing assigned areas.
• Supporting resort operations during major events including Formula 1 NASCAR MotoGP concerts and other special events at both COTA RV Park and Lot N Camping.
• Assisting with event setup guest support operational needs and post-event activities.
• Performing other duties as assigned to support the success of the resort.

What Were Looking For

• Passion for hospitality and creating memorable guest experiences.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Comfortable handling cash technology systems and administrative responsibilities.
• Team-oriented mindset with a willingness to support resort and event operations.
• Ability to work a flexible schedule including evenings weekends holidays and major event weekends.

Compensation

$16.50 per hour

If you enjoy meeting new people thrive in a guest-focused environment and want to be part of Austins most exciting RV destination wed love to hear from you!