Guest Services Agent
Job Location:
Minneapolis, MN - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
290 rooms 12415 sq. ft. meeting/event space
Amenities: free made to order breakfast on-site restaurant indoor pool fitness center evening reception.
A full-service property with spacious suites in the historic Plymouth Building conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center Target Field and a nearby light rail station with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers.
Pay Range:
$17.00-$27.00The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests assisting with check-in/check-out and responding to guest needs to ensure a positive stay experience.Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
- High school diploma preferred.
Experience
- Previous hospitality or customer service experience preferred.
- Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and data-entry proficiency.
- Problem-solving and conflict-resolution ability.
- Professional friendly and welcoming demeanor.
- Greet register and check guests in/out efficiently and courteously.
- Respond to guest inquiries requests and concerns promptly and professionally.
- Handle payments room assignments and reservation changes accurately.
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
- Maintain a clean and organized front desk and lobby area.
- Willingness to work varied shifts including weekends and holidays.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status prohibited under Federal State or local laws. All employment decisions are based on valid jobrelated requirements.
Required Experience:
Unclear Seniority
