Guest Services Agent

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven history-centered movement building a better future. We are stronger when we do this together building new knowledge and shared meaning that improves lives today and for our descendants.

As an agency of the State of Colorado and a non-profit organization we are committed to serving all Coloradans. We offer access to our states history through enriching experiences at eleven museums and historic sites with dynamic and relevant exhibits and activities. We work with school groups and young learners through field trips day camps and traveling programs. Were also home to a free public research center Colorados Office of Archaeology and Historic Preservation (OAHP) and the Colorado State Historical Fund (SHF) the nations largest preservation program of its kind. We steward 15 million objects photographs and archival resources that make up the States collection and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans. Were committed to Colorados diverse communities through education engagement and access. We know were succeeding when more voices perspectives and experiences are part of History Colorado.Its our vision that every Coloradan feels rooted draws strength from those who have come before us and knows they belong in this place.

In pursuit of a more just and equitable Colorado we embody thegrounding virtueslisted below as the foundation of all aspects of our work: our thinking communication process outcomes and evaluation. Our work is guided by for and of the communities we build belong to and serve and we commit to:

• Being in Community

• Amplifying and Centering Voices of Black Indigenous and People of Color

• Co-creation and Shared Authority

• Humility and Reflection

• Responsiveness and Flexibility

• Shared Destiny

We are Colorado. Together our generational work centers communities deepens knowledge and catalyzes the transformative power of history.

• Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401K and 457 plans

• Medical and dental health plans:

• Employer supplementedHealth Savings Account

• Paid life insurance plus additional optional life insurance options

• Short- and long-term disability coverage

• 11 paid holidays per year plus generous vacation and sick leave accruals

• BenefitHubstate employee discount program

• State of Healthemployee wellness program

• Excellent work-life programs such as flexible schedules and more.

Equity Diversity and Inclusion

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

Learn more about our commitment to equity diversity and inclusion by visiting our EDI Homepage:

The Guest Services Agent (GSA) is a front-facing position working at various stations such as the admission desk and on the floor in the different public spaces and exhibit galleries. GSAs will also work closely with other floor staff Gift Shop Manager Exhibits Technician Security team Education team Group Sales Manager Membership Manager and Guest Services Manager to ensure that the museum provides a welcome safe and smart environment to all visitors and staff.

Working Hours: Flexible. Weekends evenings early mornings and holidays will be requested of you.

Duties Include: Admission/Membership Sales (55%):

• Selling admission tickets
• Selling/upselling memberships at the front desk
• Cash handling
• Selling lecture program and event tickets
• Being a frontline customer service representative for museum guests
• Knowing about all of our programs exhibits lectures and offerings
• Answering our front desk phone line
• Working admissions during History Colorado programs or events including evenings and weekends

Floor Duties (40%):

• Ensures that exhibits are open and ready for the museums opening to the public
• May include physical labor in moving pop-up installations from our atrium or other exhibits
  • Will need to be able to lift 50 pounds
• Ensures that exhibits and other public spaces and facilities are clean safe and presentable and informs the Design & Production department of anything that requires maintenance or extra attention
• Restock disposable gallery items (Post-its pencils comment cards etc.)
• Provide an overview of the museum for guests.
• Providing operational support for our Education department with School Field Trips and Out of School Programming.
• Communicates with the leadership team about any operational issues
• Supports museum programs in all departments including adult programs access programs family programs and membership with the exhibits set up signage interacting with visitors etc.
• Helps make every guest feel welcome safe and smart in the museum and exhibits
• Helps keep collections and visitors safe by engaging visitors in exhibits and redirecting unsafe behavior
• Report any issues with artifacts to our collections department
• Responds and assists security with a variety of routine and high-stakes incidents including medical fire emergencies lost children etc. and will act as floor wardens
• Works with volunteers and temporary staff
• Working the floor during History Colorado programs or events including evenings and weekends
• Other duties as assigned
• Trained in CPR & other training courses as necessary
• Expected to maintain and be vigilant of their assigned galleries per hour.

Jobs as needed (5%):

• Help with random tasks from other departments as approved/appointed by the Guest Services Manager.

Required Competencies:

• Knowledge of principles methods and practices of customer service.
• Demonstrate ability to manage multiple priorities and deadlines with extreme attention to detail.
• Ability to investigate problems and recommend viable resolutions.
• Strong interpersonal skills particularly patience and understanding...
• Ability to work calmly under pressure in a fast-paced environment.
• Ability to work independently.
• Great communication skills both verbal and written.
• Comfortable handling high-pressure situations including medical or fire emergencies and lost children.

Preferred Qualifications:

• Experience working in nonprofits or museums in an operational role.
• Demonstrated ability to manage volunteers effectively.
• Proficiency in Microsoft Office (Word Excel PowerPoint) and Google Workspace.
• Experience with or ability to learn troubleshooting of AV/exhibits interactive elements

• One (1) yearof experience in customer service guest relations hospitality retail sales public contact or closely related work.
  • Your application must be completed in detail documenting the specific dates and duties that demonstrate this customer-facing experience. Part-time experience will be pro-rated based on a 40-hour workweek.

• An Associates Bachelors Masters or Ph.D. degree from an accredited institution in Hospitality Management Business Administration History Museum Studies or a highly related field will substitute for the required experience on a year-for-year basis and fully meet the minimum requirements:
  • Associates Degree substitutes for two (2) years of experience(meets the 1-year requirement in full).
  • Bachelors Degreeor higher substitutes for four (4) years of experience(meets the 1-year requirement in full).
  • Note: If you are utilizing your college degree to meet this requirement you must attach a legible copy of your transcripts to your application

REQUIRED: Cover Letter. Applications without a cover letter will not be considered.

Conditions of Employment (Non-Negotiable Job Requirements):

• Ability to pass a background check
• Ability to work on your feet for extended periods and lift up to 50 lbs.
• Ability to be on the museum floor for long periods of time
• Availability to work flexible hours including weekends evenings holidays and early mornings

Online Application: Completed in detail specifically describing your tasks duties and accomplishments in your work history. (Resumes will not be accepted in lieu of a completed application)Resume: Required attached as a separate document. CoverLetter: Recommended CollegeTranscripts: Required only if education is used to meet minimum qualifications.

This position is not part of the classified personnel system; applications will be accepted from Residents and Non-Residents of Colorado.Incumbent will be required to live in and complete work for History Colorado within Colorado.

Anti-Racism Grounding Virtues).

Resumes will not be accepted in lieu of a completed application but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore it is paramount that in the experience portion of your application you describe the extent that you possess the education experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation: History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act considering factors such as a candidates relevant experience education work location and internal equity.

ADAAA Accommodations: History Colorado is committed to the full inclusion of all qualified accordance with the ADAAA we provide reasonable accommodations to ensure that applicants with disabilities can participate fully in the application and hiring process. If you require an accommodation to complete the application participate in an interview or perform any other part of the selection process please contact our ADAAA Coordinator at Jesus Garcia or email We are here to ensure you have a positive and accessible experience.

E-Verify Participation: We utilize E-Verify to verify the work authorization of all new team members. Following your job offer youll need to complete Section 1 of the I-9 form by your start date. Per federal regulations well also need to review your original identity and work eligibility documents within your first three days on the job. For more details on your rights and responsibilities check out Experience:

Unclear Seniority