Guest Service Supervisor

Core functions of the position but are not limited to the following;

• Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel guest.
  
• Communicate effectively with guests and fellow team members.
• Supervise train coach and retrain Guest Service Team on systems processes procedures and guest interaction.

• Oversee and ensure accountability in all aspects of Guest Service Teams performance.
• Responsible for all front office activity during scheduled.

• Monitor and adjust room availability.

• CheckRoom Attendantslist and ensure room availability status is accurate.

• Check and audit banks.

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

• Perform other duties as assigned requested or deemed necessary by management.

Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $21.00 - $22.00 per hour