Guest Service Representative Part Time (Horseshoe Hammond)

• Answers inquiries by clarifying desired information; researching locating and providing information.
• Solicits and identifies new gaming customers for the Caesars Rewards program.
• Offer our guest our signature Visas and the benefits of having one of our cards
• Maintains customer information assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products services promotions and programs.
• Communicates with guests peers and leadership effectively and professionally.
• Responds promptly and discreetly to guest inquiries or concerns.
• Ensure that high limit players are recognized and acknowledged
• Update account information through CMS Experience and PKMS
• Act as a guest liaison handle issues & resolve situations to ensure smooth operations and excellent customer service.
• Follow all submissions SOPs and IGC requirement
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensures that behavior and appearance follow established standards.
• Maintains a professional work environment with management and staff.
• Must be willing to help with promotions when needed.
• All other duties assigned by management.
• ROP $19/HR

• Must be 21 years of age or older
• Proficient in English verbal and written
• High School diploma or GED required.
• Analytical skills and customer service orientation required.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal communication team building and problem-solving skills required.
• Ability to perform multiple tasks in an efficient manner.
• Experience in data input able to type 25 words per minute.
• You must have 3-5 years of customer service experience.
• Flexible to work various shifts weekends and holidays
• Must qualify for obtain and maintain a gaming license from the Indiana Gaming Commission if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Must be able to lift/carry objects up to 40 pounds.
• The ability to resolve stressful situations.
• Ensures that behavior and appearance follow established standards.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal communication team building and problem-solving skills required.
• Must be able to listen and respond to visual and aural cues.
• Routine standing and walking; frequent reaching bending stooping and carrying/handling/ moving.
• Must be able to work in a loud and smoky environment.
• Must be able to work in warm/cold temperatures and/or weather conditions.
• Must be able to stand/walk for 6-10 hours of your shift.
• Must be able to bend reach push pull and stretch repetitively.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.