Guest Service Representative Non-Driving

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Postion: Guest Service Representative
Pay: $15.00/hr
Location: Trump National Doral

Key Responsibilities

• Elite Guest Service: Greet all guests entering or exiting the hotel and parking garage consistently displaying 5-star/5-diamond service standards.

• Parking Operations: Safely and efficiently move vehicles to and from the garage upon guest request.

• Financial Technology: Collect valet parking fees utilizing our latest property management and parking software technology.

• Communication: Answer incoming phone calls promptly professionally and with a smile to assist guests with inquiries.

Essential Requirements

• Hospitality Mindset: Genuine ability to smile acknowledge greet and extend a warm welcome to every customer.

• Professional Image: Highly professional appearance demeanor and a commitment to maintaining excellent personal grooming and workplace cleanliness.

• Communication: Ability to communicate effectively in English both in written and oral forms.
  

• Experience: Previous experience in Customer Service and/or in the hospitality industry is a big plus.

Physical & Operational Requirements

• Ability to sit or stand for extended periods of time (up to 6 to 8 hours excluding breaks).

• Environmental Adaptability: Ability to work comfortably outdoors and withstand extreme weather/temperatures.

• Ability to manually calculate parking rates offhand without the assistance of a calculator or fee computer.

• Guest Communication: Ability to answer the telephone clearly to provide directions record ticket numbers and deliver overall excellent customer service.

SP Hospitalityis an equal opportunity employer committed in policy and practice to recruit hire train and promote inall job classifications without regard to race color religion sex age national origin citizenship statusmarital status sexual orientation veteran status disability or other classes protected by federal or state Hospitalitydoes not tolerate harassment of or retaliation against any employee or applicant on the basis of thesecharacteristics or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities including providing a sign language interpreter upon request. Please email your request for a reasonable accommodation to this email address:

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