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Guest Service Manager (Manager on Duty)
Job Location:
Job Location:
Washington, DC - USA
Hourly Salary:
$ 23 - 25
Hourly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
East Potomac Golf Course located in Washington DC is pleased to announce an excellent career opportunity for a Part-Time Guest Services Manager (Manager on Duty)! We are seeking a driven individual who is eager to learn contribute and grow within a fast-paced hospitality-focused property organization. As part of Troon you will contribute to a global leader in golf and community management.
Pay Range: $23.00 - $25.00 hourly based on experience
Responsibilities:
- Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
- Greets golfers at bag drop and unloads their golf bags from their carts.
- Maintains accurate records of golfers renting clubs service the customer who is renting golf clubs and clean rental clubs upon return.
- Ensures the overall upkeep of the clubhouse cart storage area and parking lot. Shares responsibility of cleaning golf shops restrooms and patio area.
- Inventories and controls all guest supplies.
- Assists in monitoring and policing all player service activity and etiquette.
- Assists in educating players regarding course policy current cart policy and speed of play.
- Maintains the cart storage area and cart wash down area in a neat clean and orderly condition.
- Prepares golf carts for play following the standards of Troon Golf.
- Ensures proper staging of golf carts during the day.
- Assists players by changing golf spikes and cleaning golf clubs.
- Performs range maintenance such as: presenting practice facility with practice balls bag stands den caddies and/or ball pyramids and maintains ball inventory over the course of the day.
- May assist with food and beverage activities.
- May direct start of play.
- Assists the department manager in interviewing training planning assigning and directing work.
- Make recommendations when hiring evaluating performance rewarding and disciplining associates.
- Addresses complaints and resolves problems.
- Assists in the coordination of department members that may include but is not limited to: Guest Services Attendants Starters.
- Assists in monitoring business volume forecast and plans accordingly in areas of manpower productivity costs and other expenses.
- Assists manager in communicating any changes or new policies and procedures to the department.
- Incorporates safe work practices in job performance.
- Performs other duties as required.
Qualifications:
- High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
- Must have a valid Drivers License.
Benefits & Other Compensation:
This position includes eligibility for the following benefits subject to applicable plan terms:
This position includes eligibility for the following benefits subject to applicable plan terms:
- Healthcare Benefits Medical (if determined by the ACA measurement)
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Sick leave and leaves of absence in accordance with the Washington DC Accrued Sick and Safe Leave
Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan documents and company policies which may be amended at the Companys discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential more than 900 locations in 45 states and 27 countries Troon is a leading employer in by values that emphasize being infectiously energetic consciously kind and humbly prosperousTroon offers professionals the opportunity to grow and succeed within a globally respected more at.
Required Experience:
Manager
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more
