Guest Service Associate

Join our amazing team as a Front Desk Clerk at Bayside Resort and Spa located in Panama City Beach FL.

Schedule: Full-time year round; Open availability (specifically mid and evening coverage between 11:00am - 11:30pm) including weekends and holidays.

Here is why you will like it here:

• Day 1 Benefit Eligibility: Excellent health care options including medical dental and vision

• Recognition Programs and Rewards

• Travel Discounts Program

• Outstanding Paid Vacation Program and Paid Sick Days

• Employee Assistance Program that supports your physical and mental wellbeing

• 401(k) program with company match

• Tuition reimbursement programs

• Employee Stock purchase program

• Numerous learning and advancement opportunities

• And more!

As a Front Desk Clerk you would be responsible for performing your positions responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

What we are looking for

First and foremost we are seeking a positive demeanor and a cheerful smile!

To fulfill this role successful you possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests owners and co-workers andfull comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior customer service cash handling and data entry experience required.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

• Prior Hospitality Front Desk or relevant work history or related experience.
• Bilingual

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement