Guest Service Agent | Full-Time | The River Inn

Were looking for a Guest Services Agent who is a hard-working friendly charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated personable professional and communicates well. This person will play a critical role in the Front Office team.

This is a full-time on-site non-exempt position that reports to the Director of Guest Relations . The compensation for this position is $19-$20 per hour.

The River Inn

Tucked away on a tree-lined street in Foggy Bottom just a short walk from Georgetown The George Washington University and The National Mall The River Inn strikes the perfect balance between relaxation and serenity while still pulsing to the heartbeat of the city. We are an independent lifestyle hotel dedicated to delivering personalized experiences based on each guests distinct needs.

Who We Are

• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
• Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.

What Youll Do

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet use good judgement and problem solve in a fast-paced environment.
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcoming atmosphere.

Qualifications and Skills

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (7-3pm 3-11pm weekdays weekends holidays).
• Bachelors degree or currently pursuing (preferred)

Whats in it for you

• Generous health dental and vision insurance plus 401K.
• Access to early wages!
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 (available to use after 90 days of employment) paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to the PM Hotel Group standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related.

PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

This position will require moving at least 75% of the time and lifting up to 50 lbs.

Required Experience:

Unclear Seniority