Guest Service Agent Front Desk Agent

Boston Yacht Haven
Boston Massachusetts

Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina located in the heart of Bostons historic North End. Offering an exclusive guest experience with breathtaking harbor views we are known for personalized service attention to detail and creating memorable stays for travelers from around the world.

Were currently looking for an enthusiastic service-orientedGuest Service Agentto join our team on either afull-time or part-time basis. If you enjoy meeting new people thrive in a fast-paced environment and take pride in delivering exceptional hospitality wed love to meet you.

Whether youre beginning your hospitality journey or looking to continue building your career in luxury accommodations this is an excellent opportunity to learn from experienced hospitality professionals in a supportive team-focused environment.

Location:
Boston Yacht Haven
North End Waterfront conveniently located near the Aquarium and Haymarket MBTA stations.

Visit Our Website:

• Work alongside seasoned hospitality professionals who are passionate about guest service.
• Gain valuable experience in a luxury boutique hotel and marina environment.
• Build skills that can open doors to a rewarding career in hospitality.
• Enjoy a collaborative welcoming workplace where no two days are the same.

As a Guest Service Agent youll play an important role in creating exceptional guest experiences from arrival through departure.

Responsibilities include:

• Welcome guests with warmth and professionalism during check-in and check-out.
• Deliver exceptional customer service while anticipating and exceeding guest expectations.
• Assist guests with concierge services local recommendations transportation and special requests.
• Answer phones manage reservations and respond promptly to guest inquiries.
• Coordinate closely with housekeeping and maintenance to ensure guest rooms and public areas meet our high standards.
• Collaborate with colleagues across our collection of properties to provide seamless guest experiences.
• Process payments invoices and maintain accurate records using hotel and marina management systems.
• Cross-train in marina operations and other departments to support overall property operations.
• Assist with VIP arrivals special events and marina guest services as needed.
• Perform other duties as assigned by management.

• Excellent communication skills and the ability to create genuine connections with guests.
• Strong organizational and multitasking abilities in a dynamic environment.
• Positive attitude reliability professionalism and a willingness to learn.
• Ability to work independently while also contributing to a collaborative team.
• Hospitality or customer service experience is preferred but not requiredwe provide training.
• Fluency in English (reading writing and speaking) is required. Additional languages are a plus.
• Ability to stand and sit for extended periods and occasionally lift push pull or carry up to 20 pounds.
• A proactive problem-solver who remains calm and resourceful under pressure.

We are flexible for either Full-Time or Part-Time.

Our front desk is staffed between8:00 AM and 6:00 PM with occasional after-hours support as business needs require.

Availability to work weekends and holidays is required.Flexible weekday scheduling is available based on business needs and your availability.

If youre looking for more than just a job this is an opportunity to become part of a close-knit team dedicated to creating exceptional guest experiences. Whether youre launching your hospitality career or bringing previous experience to a luxury boutique property Boston Yacht Haven offers a welcoming environment where you can learn grow and make a meaningful impact every day.

We look forward to meeting you!

Equal Employment Opportunity

Boston Yacht Haven is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications merit business needs and the ability to perform the essential functions of the position. We welcome applicants of all backgrounds and provide equal employment opportunities without regard to race color religion creed sex pregnancy sexual orientation gender identity or expression national origin ancestry age disability genetic information veteran status marital status or any other characteristic protected by applicable federal state or local law.