Guest Service Agent Ambassador

Job description:Ambassador (Guest Service Agent)With our smooth check-ins we build an experience that is memorable and unique. With our check-outs we make transactions feel like part of that same seamless experience. Ambassadors take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Ambassadors knows how to create and maintain the framework for the most memorable and unique guest matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Ambassadors will be on their feet and moving around (stand or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Ambassadors to get it right for our guests and our business each and every : Customer service and cash handling experience is required Must have schedule flexibility for both AM/PM/Overnight shifts weekends and holidays Requires proficiency in English and Chinese Mandarin is a plus Must be able to multi-task Ability to learn quickly and work in a fast-paced position with guest interaction A true desire to satisfy the needs of others in a fast-paced environment High school diploma or equivalent required Ability to lift pull and push moderate weight (maximum of 50 lbs) Must possess basic computer skills i.e. Microsoft Word and Excel Internet Explorer etc. Must have a sense of humor. Must be and Job Functions: include but are not limited to the following: Act with integrity honesty and knowledge that promote the culture values and philosophy of the Renaissance brand. Display dignity and respect of others at all times. Assist guests with check-in and check-out processes (verifying registration address and credit information balancing bank posting charges). Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake-up calls future reservations etc. Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services features and room amenities. Answer hotel telephones courteously and efficiently following Renaissance standards. Follow Marriott operational policies and procedures including those for cash and credit card handling safety and security and all other policies procedures and standards to ensure we can consistently exceed the guests Meyer Jabara Hotels we strive to build more than just a strong team we build a meaningful culture. Thats where theJ Qualitycomes in. Its our promise to seek out people who bring more than skills they bringpurposeenergy and a sense J Quality is about theThree Js:JOYin celebrating everyday momentsJUMPin when theres an opportunity to helpJOINin with others to serve and succeed as oneDo you have the J Quality were looking forIf so wed love to meet you. Apply today and bring your drive literally and figuratively to our incredible team!*The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offParental leaveReferral programRetirement planWork Location: In person