Guest Relations Coordinator
Job Location:
Middleburg, PA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
- Training & development
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Tuition assistance
Guest Relations Coordinator
Company: Goodstone
Reports To: Assistant General Manager
Create Exceptional Experiences at Goodstone
Position Summary
What Youll Do
- Welcome guests with warmth and professionalism throughout every stage of their stay.
- Deliver personalized service that exceeds guest expectations.
- Coordinate memorable experiences before during and after each visit.
- Assist guests with dining reservations activities transportation and local recommendations.
- Resolve guest concerns quickly while maintaining a calm positive attitude.
- Build meaningful guest relationships that encourage repeat visits.
- Manage guest reservations using the propertys reservation system.
- Coordinate check-in and check-out procedures.
- Process room changes cancellations modifications and special requests.
- Maintain accurate guest profiles and reservation records.
- Promote room upgrades packages dining reservations and estate experiences.
- Ensure guest billing and financial transactions are completed accurately.
- Work closely with Housekeeping Culinary Maintenance Events and Leadership to ensure exceptional guest experiences.
- Communicate guest preferences and special requests across departments.
- Monitor daily arrivals departures VIP guests and special occasions.
- Maintain accurate internal notes and guest communications.
- Maintain a polished and organized front desk environment.
- Ensure confidentiality of guest information.
- Stay current on Goodstone offerings promotions policies and events.
- Support estate operations wherever needed to ensure exceptional service.
- Perform additional duties as assigned.
What Were Looking For
- 2 years of hospitality luxury hotel guest services or customer service experience
- Boutique hotel or resort experience preferred
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Professional appearance and demeanor
- Ability to remain calm under pressure
- Strong problem-solving skills
- Comfortable learning hotel reservation systems (Maestro experience is a plus)
- Proficiency with Microsoft Office and basic computer systems
- Valid drivers license preferred
- Ability to work independently while thriving as part of a team
Work Schedule
- Days evenings weekends and holidays
- Rotating shifts
- Occasional overtime during peak seasons or special events
Why Join Goodstone
- Competitive pay
- Medical Dental and Vision Insurance
- Short-Term & Long-Term Disability
- Life Insurance
- 401(k) with Company Match
- Paid Time Off
- Complimentary Team Member Meals
- Employee Discounts at Goodstone
- Referral Bonus Program
- Career Development Opportunities
- Beautiful estate work environment
Physical Requirements
- Stand and walk for extended periods
- Frequently use hands for computers and office equipment
- Occasionally lift up to 30 pounds
- Climb stairs throughout the estate
- Operate standard office equipment
- Transport guests around the estate when needed
Success in This Role
- Creates memorable first impressions
- Anticipates guest needs before they arise
- Communicates effectively across departments
- Builds lasting guest relationships
- Solves problems with confidence and professionalism
- Takes pride in delivering luxury-level hospitality
- Represents the Goodstone brand with warmth and excellence
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Goodstone Inn & Restaurant is a privately owned luxury property located just minutes from the heart of Middleburg Virginia. Set on a stunning countryside estate Goodstone offers elevated dining unique accommodations and curated guest experiences that go far beyond traditional hospitality.
At Goodstone we are known for delivering thoughtful high-touch service where every detail matters. Our guests expect an exceptional experienceand our team delivers it.
Were a group of passionate hands-on professionals who take pride in our work. This is not a clock in clock out environment. Its a place for people who care about hospitality enjoy working as part of a team and want to be part of something that feels special every single day.
As part of the Goodstone team youll be empowered to take ownership of your role think creatively and contribute to an environment where excellence is the standardnot the goal.
Why Join Goodstone
Be part of a tight-knit high-performing team that genuinely supports each other
Work in a unique luxury setting where no two days feel the same
Gain hands-on experience across departments and grow your hospitality career
Have a direct impact on the guest experienceyour work truly matters here
Join a culture built on accountability professionalism and pride in service
If youre someone who:
Brings Energy Attention to Detail and a Passion for Hospitality You Will Fit Right In!
Required Experience:
IC
About Company
Escape to the Virginia countryside at Goodstone Inn & Restaurant, a luxury resort offering unparalleled hospitality and the ultimate in relaxation.
