Guest Reception Representative

As a Guest Reception Representative you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

• Greet guests warmly and professionally whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales Marketing and Administrative teams.
• Distribute and collect Guest Registration Forms assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls conduct research on customer issues and escalate to a manager/supervisor when necessary.

Benefits:Joining our team comes with a range of benefits including:

• 401(k) plan
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts and more!

Compensation: $16 an hour

Why Us:

• Company growth: Experience being part of our expanding success.
• Customer satisfaction: Contribute to the satisfaction of our valued customers.
• Passionate team: Join a team that values customer obsession.

Training and Development:Benefit from comprehensive and engaging training programs supporting professional growth and career advancement.

If youre passionate about delivering outstanding customer service and want to be part of a dynamic team apply now and discover the opportunities we have to offer!