Enter a job title or keyword

Guest Reception Representative

Hilton Grand Vacations

Job Location:

Williamsburg, VA - USA

Monthly Salary: Not provided by the employer

Posted: 19 June 2026 (30+ days ago)

Application Deadline: 16 September 2026

Vacancies: 1 Vacancy

Job Summary

Description

As a Guest Reception Representative you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

Greet guests warmly and professionally whether in person or over the phone.
Ensure that all guests meet the qualifications for their presentation adhering to HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales Marketing and Administrative teams.
Distribute and collect Guest Registration Forms assisting guests with any inquiries.
Accurately assign guests to Sales Representatives in the order of their arrival.
Ensure timely updates of guest information in Concierge.
Answer all incoming calls conduct research on customer issues and escalate to a manager/supervisor when necessary.

Benefits:Joining our team comes with a range of benefits including:

401(k) plan
Dental insurance
Vision insurance
Health insurance
Paid time off
Employee discounts and more!

Compensation: $16 an hour

Why Us:

Company growth: Experience being part of our expanding success.
Customer satisfaction: Contribute to the satisfaction of our valued customers.
Passionate team: Join a team that values customer obsession.

Training and Development:Benefit from comprehensive and engaging training programs supporting professional growth and career advancement.

If youre passionate about delivering outstanding customer service and want to be part of a dynamic team apply now and discover the opportunities we have to offer!

Qualifications:To thrive in this role you should: