Guest Experience Supervisor

Sandals Church Hunter Park Campus
Staff Role Description - Full-Time

The Guest Experience Supervisor at Sandals Church Hunter Park is a hospitality specialist who leads trains and inspires the volunteer Guest Services team to deliver an excellent Christ-centered weekend experience that moves guests to want to connect. This role personally owns execution of the Relational Intake Framework at the front door and partners closely with the Connections Team to ensure guests move smoothly from the Handshake into the Pathway.

• Vision: To be real with ourselves God and others.
• Mission: To love God love people and live on mission.
• Contextual Task: To reach the lost and raise up a spiritual family.

• Campus Manager Hunter Park Campus

• Guest Experience Associate
• Parking Lead

To build and lead a healthy high-energy volunteer Guest Services team that delivers an excellent first impression every weekend and to own the front-door intake process that connects guests to the right next step information exploration or belonging.

• Recruit train cross-train and develop healthy high-energy volunteer teams across parking greeters ushers café and the info booth.
• Identify develop and empower team leads to provide leadership and support within each ministry area.
• Build relationships with volunteers through scheduling support care and meaningful growth opportunities.
• Foster a culture of excellence and hospitality that helps every guest feel welcomed and encouraged to take a next step.

• Own the Guest Services onboarding process including preparing welcome materials gifts and volunteer resources.
• Own execution of the Handshake: train info booth volunteers to hold low-pressure conversational intake using the three-tier framework and supporting tools (iPad terminals cards digital forms).
• Ensure accurate low-pressure capture and routing of guest tier selections into the ChMS and to the Connections Team.
• Partner with the Connections Team to monitor front-door-to-back-door health metrics and flag retention concerns (for example Tier 3 attrition).
• Manage campus resources that impact the weekend guest experience.
• Ensure all lobby and ministry spaces are prepared welcoming and guest-ready for every service.
• Perform fingerprinting services for prospective volunteers as a California Department of Justice (CA DOJ) certified fingerprint roller ensuring compliance with all applicable state regulations confidentiality requirements and church screening procedures.

• Schedule and communicate with volunteers and coordinate teams to prepare ministry spaces for weekend services.
• Co-own OneServe and Check-in strategy for major weekends (Easter Christmas) with the Campus Manager designing and executing the guest-facing welcome experience.
• Lead pre- and post-service huddles for the Guest Services team; report status and issues into the Campus Supervisors campus-wide Sunday huddle.
• Coordinate team appreciation for Guest Services volunteers during major weekends.

• Monitor team budgets and guest-experience metrics (CCB Martus Google Workspace) to evaluate effectiveness and drive healthy growth.
• Use data to continuously refine training staffing and the guest journey.

• Lead and develop the Guest Experience Associate.
• Supervise Café operations and campus events (weddings funerals other).
• Collaborate with the Connections Team central teams and other ministry leaders to plan and execute exceptional weekend services and special events.

• Demonstrated leadership experience leading volunteers teams or employees.
• Strong interpersonal and communication skills with the ability to connect naturally with people from diverse backgrounds.
• Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
• Available to work weekends holidays and special church events.
• Proficient with Google Workspace and comfortable learning new technology and database systems.
• 25 years of leadership experience in hospitality customer service retail restaurants hotels events or a similarly guest-focused environment.
• Experience recruiting training coaching and developing volunteer or employee teams.
• Demonstrated ability to build healthy team culture motivate volunteers and create high levels of engagement.
• Experience managing schedules staffing plans and volunteer or employee coverage.
• Experience coordinating large events or high-volume guest experiences.
• Strong attention to detail with a commitment to creating clean welcoming and organized environments.
• Comfortable having relational low-pressure conversations that help people identify appropriate next steps.
• Demonstrated ability to identify process improvements and implement systems that increase consistency and excellence.
• Bilingual (English/Spanish) is a plus.

• Naturally notices guests who may feel overlooked and takes initiative to engage them.
• Loves building teams more than simply filling volunteer positions.
• Leads with warmth humility and high expectations.
• Enjoys coaching others and celebrating their growth.
• Is energized by creating exceptional first impressions.
• Thinks strategically while paying attention to operational details.
• Can balance hospitality leadership and systems to create a seamless guest experience.
• Thrives in a collaborative fast-paced ministry environment.

• Committed follower of Jesus who aligns with the beliefs mission and values of Sandals Church.
• Maintains a growing relationship with Jesus Christ and a consistent devotional life.
• Models the Fruit of the Spirit (Galatians 5:2223) in character and leadership.
• Protects the unity of the church and embodies humility integrity and authenticity.
• Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
• Engaged in Discipleship.

This role is a direct lever on two of the three 2026 campus priorities: hospitality quality shapes whether new Saturday night guests return (Priority 1) and the Relational Intake Frameworks Tier 2/3 hand-off is a literal front door into the discipleship pipeline (Priority 3).

• Priority 1: Build a new Saturday night service experience to reach the lost (Attendance Goal: 1000).
• Priority 2: Raise up the NextGen (Kids/Students) to an attendance of 950.
• Priority 3: Become disciple-makers as a church staff (Goal: 110 active discipleship groups and 20% of congregation in a group1000 people).

Pay Range: $24$28 per hour
Rate determined by experience and our internal compensation structure.

*Sandals Church is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race ethnicity national origin citizenship age sex marital status membership in any labor organization political ideology or disability of an otherwise qualified individual. The status of Sandals Church as an equal opportunity employer does not prevent us from hiring staff based on their religious beliefs so that all employees share the same religious commitment which is central to our mission.

Required Experience:

Manager