Guest Experience Supervisor

Position: Guest Experience SupervisorReporting Relationship: Guest ExperienceOperations Manager(s) or General ManagerWho are we:For more than 50 years SSA has partnered with cultural attractions to design the hospitality experience journey freeing our partners to remain bring together admissions culinary and retail with innovation and human connection to shape a seamless guest focus is on people innovation and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality the foundation of how we serve our partners and their out 452 Hospitality by delivering warm welcoming and memorable experiences for every guest and for the day-to-day functions of admissions and membership the daily operations of all aspects of ticketing operations and guest experiences applicable to SSA ticket packages and membership growth through daily goals of Guest Service Associates on facility information showtimes packages POS ticketing and daily inspections of all aspects of the ticketing operations to ensure compliance with established service and performance levels. Ensures any areas of issue or opportunity are communicated directly to Operations cash handling procedures and ensures compliance with established protocols and to troubleshoot POS system issues as they all staff to perform their duties to the best of their abilities and promotes an overall best guest guest issues inquiries and complaints; perform service recovery as knowledgeable of and manages in accordance with all applicable local state and federal other tasks deemed necessary. Maintain a clean safe and organized work and demonstrate a complete understanding of company policies and BelongingPromote an inclusive & supportive approach within the Brand team with networking continuing at all unitsFocuses on removing barriers and empowering growth and opportunity for team members at all levelsLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessaryEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving backJob RequirementsStrong Interpersonal and communication skills including the ability to articulate to Retail Management team and leadership skills with an understanding of the importance of team building/development while fostering partnerships. General problem-solving/decision-making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced knowledge. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operate which entails lifting and perform all functions as set forth to work varied hours/days including nights weekends and holidays as ExperienceOne-year Guest Service supervisor experience is a to three years of ticketing membership or cultural attraction educational backgrounds are is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)Compensation and BenefitsCompensation and BenefitsFull-Time non-exempt eligible for overtime Time Off plan: up to 144 hours based on Dental Vision Life Insurance and other voluntary benefits for you and your family; employee premiums in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons including Parental Leave and your or your familys serious medical to 40 hours Paid -Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicableTuition Discount through Partnership CollegeHoliday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by include: Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island Washington D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked up to 40 hours per year as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies including SSA Group A&F Souvenir Cinchio Solutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: By submitting your job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights accept applications for this position on a rolling basis. Apply anytime at . Applications are reviewed as received and the position remains open until filled.