Guest Experience Manager Front Desk

Guest Experience Manager Front DeskReports To: Senior Guest Experience ManagerOverviewAt Club Quarters Hotels were opening doors to opportunity in the worlds most vibrant cities across the U.S. and London. Were looking for an enthusiastic and energetic Guest Experience Manager to join our team. If youre passionate about meaningful work creating genuine connections and making a lasting impact we offer a place where you can inspire grow and feel at homewhile helping our guests feel the and DutiesGuest Relations:The Warm Welcome: Greet guests with genuine warmth and enthusiasm ensuring a smooth seamless and personalized Genuine Goodbye: Deliver an exceptional check-out experience that makes a guest feel valued and inspired to return. Authentic Connection: Proactively build rapport with guests to anticipate their needs creating a sense of belonging throughout their journey. Issue Resolution: Handle inquiries and resolve guest issues promptly with a calm demeanor and a solutions-based approach. Operational Excellence:Guest Experience Oversight: Uphold and demonstrate high standards to ensure the guest journey is Operating Procedures: Consistently follow and execute all established brand and operational standards to ensure service excellence. Delivering the Guest Experience: Contribute to a culture of innovation and connection to constantly better the guest and team member experience. Execute Departmental Objectives: Fulfill additional responsibilities and duties as assigned by the Senior Guest Experience Manager to meet departmental and hotel & Culture PartnershipWorkplace Flow: Work alongside all team members to maintain a consistent service delivery across all Communication: Contribute to and maintain clear direct internal communication to ensure the team meets its service requirements. QualificationsSkills and Abilities:A positive attitude and a deep passion for creating a welcoming guest to work independently and as a part of a team in a fast-paced to work varied shifts including weekends holidays and evenings. Punctuality reliability and excellent interpersonal and communication in computer applications. Ability to handle stressful situations and work effectively under pressure to resolve Requirements: Ability to stand for extended to walk bend stoop and to lift and carry up to Ability to communicate clearly and effectively. Visual acuity to operate computers and handle Range: Benefits:Competitive compensation Hotel discounts and complimentary staysHealth dental and vision insurance Paid time off (i.e. vacation sick leave)401K Our Commitment to Equal Opportunity:Committed to nurturing a vibrant inclusive culture our company reflects the richness of our communities creating a welcoming environment. We know that were better together embracing the unique experiences and individual perspectives of each member of our team. Apply Online: If you are a dynamic individual with a flair for hospitality and a talent for making every guest feel welcome we would love to hear from you! If interested email