Guest Experience Curator Twin Farms

The Guest Experience Curator serves as the pre-arrival steward of each guests stay thoughtfully shaping the experience in advance so that every detail feels intentional personal and seamless. Unlike traditional concierge roles that focus on off-property access this position centers on designing the on-property journey from arrival logistics and dining preferences to activities spa experiences and meaningful celebrations.

This role is well-suited for hospitality professionals who have honed their craft in Forbes Five-Star Relais & Châteaux or similarly refined environments and who understand that true luxury is anticipatory understated and deeply human.

Qualifications :

• Experience in Forbes Five-Star Relais & Châteaux or comparable luxury hospitality environments
• A refined service style rooted in professionalism discretion and emotional intelligence
• Exceptional organizational skills and attention to detail with the ability to manage multiple guest journeys simultaneously
• Clear confident communication skills suited to high-expectation guests and collaborative service teams
• Sound judgment and the ability to make thoughtful independent decisions aligned with luxury service standards
• Resourcefulness adaptability and calm presence in a high-touch hospitality environment
• Flexibility and reliability including availability to work weekends and holidays

Education & Training

• High school diploma or equivalent required
• Valid drivers license with a clean driving record

Working Conditions

• A balance of focused pre-arrival planning and collaborative coordination
• Close interaction with multiple departments across the property
• Typical shifts are 89 hours and include weekends and holidays
• Occasional schedule flexibility required based on operational needs
• Partial hybrid work available for Vermont and New Hampshire residents

Additional Information :

At Twin Farms we believe that when our team members are genuinely cared for they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being provide stability and encourage long-term professional growth.

Our benefits include:

• Health dental and vision insurance with employer contributions

• Complimentary life insurance

• 401(k) retirement plan with employer match

• Paid vacation holidays and sick time

• Employee Assistance Program (EAP) with confidential support and resources

• Relocation and travel assistance for select roles

• Daily staff meal

• Training professional development and tuition assistance

• Competitive wages

• Employee referral bonuses

• Exclusive dining and lodging privileges

Because taking care of our people isnt a perkits a tradition.

Remote Work :

No

Employment Type :

Full-time