Guest Experience Associate

Sandals Church Hunter Park Campus
Staff Role Description - Part-Time 20-25hrs

The Guest Experience Associate provides operational and administrative support that enhances the overall weekend guest experience and special events. This role ensures that the systems resources environments and hospitality touchpoints needed for ministry are organized welcoming and ready to serve guests. The Guest Experience Associate oversees café operations coordinates campus events assists with volunteer onboarding and communication and partners with ministry leaders to create consistent excellent experiences for guests and volunteers.

• Vision: To be real with ourselves God and others.
• Mission: To love God love people and live on mission.
• Contextual Task: To reach the lost and raise up a spiritual family.

• Guest Experience Supervisor

To create exceptional and meaningful experiences for guests by providing an outstanding café environment and coordinating campus events that often serve as a first point of connection for individuals seeking community care and an opportunity to encounter Jesus.

• Oversee café operations including inventory management ordering organization cost control cleanliness and compliance with health and safety standards.
• Partner with ministries utilizing the café space to maintain consistent operational hospitality and service standards.
• Recruit train equip and develop café volunteers to ensure they understand expectations and provide an excellent guest experience.
• Manage inventory ordering and organization of retail merchandise and branded products.

• Coordinate campus weddings funerals and outside events by managing guest communication logistics agreements payments scheduling and resource coordination.
• Ensure campus spaces supplies and resources are prepared and maintained for weekend services ministry gatherings and special events.

• Support the Guest Experience Supervisor in creating welcoming organized and consistent weekend experiences.
• Collaborate with ministry leaders and campus teams to plan and execute exceptional weekend services events and ministry initiatives.
• Identify opportunities to improve processes environments and guest interactions that help people take their next step toward Jesus.

• Utilize systems including Church Community Builder (CCB) Martus Google Workspace and shared drives to maintain accurate records track costs manage processes and support ministry operations.
• Assist with volunteer onboarding communication scheduling and ongoing engagement.
• Monitor operational metrics and provide information that helps evaluate effectiveness and improve ministry systems.

• Strong organizational skills with the ability to manage multiple projects priorities and deadlines.
• Experience in hospitality operations event coordination customer service or volunteer management preferred.
• Ability to create welcoming environments and provide excellent service to guests volunteers and ministry partners.
• Strong communication skills with the ability to build relationships and collaborate effectively with staff and volunteers.
• Detail-oriented with the ability to manage systems processes inventory and administrative responsibilities.
• Comfortable learning and utilizing technology platforms databases and digital communication tools.
• Ability to recruit train and develop volunteers while creating a positive team culture.
• Flexible dependable and willing to serve in a fast-paced ministry environment including weekends and special events.

• Committed follower of Jesus who aligns with the beliefs mission and values of Sandals Church.
• Maintains a growing relationship with Jesus Christ and a consistent devotional life.
• Models the Fruit of the Spirit (Galatians 5:2223) in character and leadership.
• Protects the unity of the church and embodies humility integrity and authenticity.
• Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
• Engaged in Discipleship.

This role is a direct lever on two of the three 2026 campus priorities: hospitality quality shapes whether new Saturday night guests return (Priority 1) and the Relational Intake Frameworks Tier 2/3 hand-off is a literal front door into the discipleship pipeline (Priority 3).

• Priority 1: Build a new Saturday night service experience to reach the lost (Attendance Goal: 1000).
• Priority 2: Raise up the NextGen (Kids/Students) to an attendance of 950.
• Priority 3: Become disciple-makers as a church staff (Goal: 110 active discipleship groups and 20% of congregation in a group1000 people).

Pay Range: $20$22 per hour
Rate determined by experience and our internal compensation structure.

*Sandals Church is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race ethnicity national origin citizenship age sex marital status membership in any labor organization political ideology or disability of an otherwise qualified individual. The status of Sandals Church as an equal opportunity employer does not prevent us from hiring staff based on their religious beliefs so that all employees share the same religious commitment which is central to our mission.

Required Experience:

IC