Guest Experience Associate

When applying you will be required to attach the following electronic documents:

• A Resume
• A Cover Letter

For additional information please contact: Tanner Buffy at

We are an Equal Opportunity Employer including disability protected veteran and other protected status.

This position requires driving a university vehicle or a personal vehicle on behalf of the University; therefore the incumbent must successfully complete a Motor Vehicle History Check possess and maintain a current valid drivers license in their state of residence be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard ) as per OSU Standard et seq.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note:All job offers are contingent upon Human Resources final approval

This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Guest Experience Associate positions for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU).

The Undergraduate Student Outreach Assistant performs a variety of work related to outreach programs including assistance at camps youth programs nutrition and education programs and physical activity courses.

Guest Experience Associates will help with event setup ticket scanning ushering housekeeping and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off-campus events and will be assigned where needed on any given day.

Guest Experience Associates will be familiar with the current and upcoming events at PRAx the performing and gallery spaces policies and will display a high level of customer service.

Guest Experience Associates will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness ability to maintain a calm and professional demeanor when working in stressful situations as well as excellent communication and customer service skills.

Guest Experience Associates are expected to use good judgement to conduct themselves professionally while at work to follow the guidelines for proper work attire and to be punctual and reliable.

Position Duties:

• Welcome greet guests and scan/verify tickets from event attendees.

• Politely direct and escort guests to their seats and/or venue entrances.

• Provide wayfinding of facilities and spaces at PRAx.

• Assist with crowd control and security.

• Calmly assists with disputes regarding tickets and seats.

• Attend staff meetings pre-event meetings and other trainings as required by management.

• Visually sweep and tidy public spaces to check for potential safety issues lost and found items and cleanliness.

• Have knowledge and follow the proper procedures for assisting patrons with disabilities.

• Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx.

• Be punctual work successfully and communicate professionally with guests and staff.

• Other duties as assigned

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their this position students learn and build vital career-readiness skills in the primary areas below:

Communication Teamwork Professionalism Equity & Inclusion

Required Experience:

IC