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Guest Engagement & Experience Advisor (Seasonal)
Job Location:
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
26 August 2026 (30+ days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Frederik Meijer Gardens & Sculpture Park
Guest Engagement & Experience Advisor
Location:Grand Rapids MI
Schedule:Part-Time Seasonal Hourly Non-Exempt Up to 40 hours per week/130 hours per month may include evenings and weekends Anticipated employment period is through February based on operational needs. Employment is temporary and will conclude at the end of the season; continued or future employment is not guaranteed.
Schedule:Part-Time Seasonal Hourly Non-Exempt Up to 40 hours per week/130 hours per month may include evenings and weekends Anticipated employment period is through February based on operational needs. Employment is temporary and will conclude at the end of the season; continued or future employment is not guaranteed.
Department:Guest Services
Reports To:Guest Relations Manager
Direct Reports:None
Be Part of a World-Class Guest Experience
AtFrederik Meijer Gardens & Sculpture Park every guest interaction helps shape how visitors experience art culture nature and hospitality. Our Guest Engagement & Experience team plays a vital role in creating a welcoming inclusive and memorable environment for guests from around the world
Direct Reports:None
Be Part of a World-Class Guest Experience
AtFrederik Meijer Gardens & Sculpture Park every guest interaction helps shape how visitors experience art culture nature and hospitality. Our Guest Engagement & Experience team plays a vital role in creating a welcoming inclusive and memorable environment for guests from around the world
We are seeking aGuest Engagement & Experience Advisorwho enjoys helping people solving problems and delivering exceptional service in a dynamic guest-focused environment. This role serves as a frontline ambassador for the organization supporting ticketing guest information memberships and overall visitor experience with professionalism warmth and care.
Why This Role Matters
This role is often one of the first and most consistent points of contact for our guests. Advisors help ensure every visitor feels welcomed informed supported and valued throughout their experience. Through thoughtful service operational awareness and strong communication this role directly contributes to guest satisfaction accessibility and the overall reputation of the organization.
What Youll Do
Offer Welcoming & Inclusive Hospitality
- Serve as a warm professional first point of contact for all guests
- Foster an inclusive and accessible environment for diverse audiences
- Create positive interactions that reflect organizational values and service standards
Support Guests & Visitor Communication
- Answer questions related to admissions exhibits programs events and policies
- Provide clear guest-friendly communication tailored to varying needs and situations
- Assist guests with wayfinding accessibility support and general visitor information
Ticketing Membership & Transactions
- Process ticket sales membership renewals registrations and guest check-ins
- Handle payments accurately and securely
- Share membership opportunities in a welcoming service-oriented manner
Guest Care & Service Recovery
- Respond calmly and professionally to guest concerns or complaints
- Help resolve issues while maintaining a positive guest experience
- Escalate complex situations appropriately when needed
Utilize Technology Systems & Data Accurately
- Utilize ticketing membership and guest information systems accurately
- Maintain attention to detail with transactions data entry and guest records
- Protect guest privacy and confidential information
Ensure Teamwork & Operational Excellence
- Support cleanliness organization and readiness of guest-facing spaces
- Collaborate with colleagues to support daily operations and events
- Adapt to changing operational needs schedules and guest volume
- Minimum of 1 year ofcustomer service hospitality retail attractions entertainment or guest-facing experience (required)
- Experience working in high-volume guest-centered environments
- Experience with POS systems ticketing platforms membership systems or guest databases
- Strong interpersonal communication and problem-solving skills
- Ability to remain calm professional and adaptable in fast-paced environments
- Strong attention to detail and accuracy with transactions and data entry
- Comfort learning and utilizing multiple systems and technologies
- Ability to work independently and collaboratively as part of a team
- Flexible available including evenings weekends and holidays
- Education:High school diploma or GED equivalent preferred.
- Preferred:Customer service or hospitality-related certifications preferred. First Aid/CPR/AED certification preferred.
What Makes This Opportunity Unique
- Serve as a key ambassador for a nationally recognized cultural destination
- Interact with diverse guests exhibitions events and programs year-round
- Gain experience across ticketing memberships guest engagement and operations
- Be part of a mission-driven organization centered around art culture and nature
- Work within a collaborative guest-focused team that values hospitality and inclusion
Our Values
We look for team members who embody:
- Welcoming:Fostering joy and an inclusive and accessible environment for everyone.
- Excellence:Approaching all we do with world-class intentionalism.
- Innovation:Embracing the future to create unique and engaging experiences in art culture and nature with a commitment to creativity.
- Integrity:Operating with honesty transparency and accountability throughout the organization.
- Stewardship:Preserving and enhancing our community physical cultural and financial resources for current and future generations.
If you enjoy helping people creating positive guest experiences and being part of a collaborative and mission-driven team wed love to hear from you!
Working Conditions:This role operates primarily in indoor guest-facing service environments with occasional outdoor work during events peak visitation periods or special programs. The position involves regular interaction with guests in busy public-facing areas and may include exposure to varying temperatures moderate noise levels and high guest volume. Schedules may include evenings weekends and holidays based on operational needs.
Physical Requirements:This role requires the ability to stand and walk for extended periods throughout a shift along with frequent movement between ticketing membership and guest-service areas. Occasional lifting of up to 20 pounds may be required. Responsibilities may involve reaching bending navigating guest-facing spaces and operating computer and point-of-sale systems. Strong communication skills attention to detail and situational awareness are essential to ensuring a safe welcoming and efficient guest experience.
As part of our onboarding process all new hires are required to complete our background check.
Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
We believe in fostering a diverse and inclusive workplace.
Required Experience:
Unclear Seniority
