GTM Employee Communications Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As Manager of GTM Employee Communications youll play a key role in supporting and executing the internal communications strategy for Docusigns Go-To-Market organization (Sales Partnerships Customer Success and Revenue Operations). Youll serve as a trusted communications advisor to GTM senior leaders helping them communicate vision strategy and change effectively. This means partnering with executives to define communications goals managing day-to-day execution of ongoing communications priorities and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company.

A bit about you: You dig into all aspects of the work-seeking out information distilling it building strategy drafting narratives and executing. Youre proactive organized and thrive in a matrixed environment. Youre a strong storyteller with top-notch writing skills but you love a good edit. Tight deadlines energize you. You embrace AI as a force multiplier. You bring high emotional intelligence and get joy from helping employees learn and thrive.

This position is an individual contributor role reporting to the Employee & Executive Communications Director.

Responsibility

• Support and execute internal communications strategies supporting the Docusign GTM organization aligned with business milestones product launches and organizational priorities

• Manage regular internal communications channels and events for the global GTM organization including org-level Town Halls and Slack channels to improve alignment across globally distributed teams. Translate complex GTM strategies org changes wins and business priorities into clear compelling messaging for diverse internal audiences

• Develop communications narratives campaigns and supporting materials

• Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g. CRO GVP Customer Success GVP Strategy & Operations etc) including for internal forums Town Halls and more

• Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals

• Leverage AI tools to enhance content creation streamline workflows and improve efficiency; champion AI adoption within the team and broader GTM organization

• Define and track KPIs (engagement readership sentiment feedback) and use data to continuously improve communications strategies

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 5 years of communications experience at major corporations or agencies

• BS/BA degree or equivalent

• Experience supporting Go-To-Market Sales Customer Success or Revenue organizations with internal communications

• Experience managing multiple concurrent projects and stakeholders with competing priorities

• Proven experience using AI tools (generative AI AI writing assistants automation platforms analytics) to enhance communications workflows and content development

Preferred

• Experience at public companies and with global teams in technology/enterprise settings

• Strong ability to advocate and influence at all levels in a matrixed environment

• Experience developing executive communications and leadership positioning

• Understanding of SaaS/technology GTM motions sales cycles customer success and revenue org structures

• Familiarity with internal platforms (Slack Confluence email G-suite)

• Experience measuring communications effectiveness using analytics tools

• Proven ability to distill complex detailed information into clear concise and compelling narratives that give teams a big-picture understanding of key priorities and initiatives

• Excellent written and verbal communication skills with proven narrative development ability

• Flexibility and a bias to action-this is a lean and nimble team

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $105800.00 - $163450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster