GSOC Manager Protective Operations

About Crisis24Crisis24 is a global AI-enhanced provider of travel risk management mass communications critical event management crisis-security consulting personal protection solutions and global medical concierge capabilities allowing prominent organizations disruptive brands and influential people to operate with confidence in an uncertain Crisis24 we go beyond mere employment; we provide opportunities to make a meaningful impact while advancing your career in a dynamic and rapidly evolving industry. Join our team and help shape the future of global security SummaryThe GSOC Manager is responsible for the leadership performance and continuous improvement of Global Security Operations Center activities supporting high-profile clients properties and protective operations programs. This role oversees GSOC personnel security technology platforms incident response protocols reporting processes and client service delivery while ensuring operational excellence and compliance with established ideal candidate is a strategic security professional with strong leadership skills operational expertise and experience managing security teams in a fast-paced Duties and ResponsibilitiesLead mentor and develop GSOC personnel ensuring consistent performance accountability and professional day-to-day GSOC operations supporting multiple properties principals and security monitoring and response activities involving alarms CCTV systems access control platforms and other security timely and accurate incident management escalation reporting and after-action review implement and maintain Standard Operating Procedures (SOPs) post orders and operational best risk assessments vulnerability reviews and security program evaluations providing recommendations for as the primary liaison between GSOC operations protective services teams clients vendors and local emergency operational metrics and prepare reports dashboards and executive summaries for leadership and staffing scheduling training onboarding and quality assurance compliance with contractual requirements regulatory standards and company emergency response crisis management and business continuity efforts as operational readiness and proper functionality of all security systems communications platforms and technology utilized within the and Experience RequiredMinimum 5 years of security operations GSOC intelligence law enforcement military or corporate security 2 years of supervisory or management experience leading security operations ability to manage personnel prioritize competing demands and make critical decisions under understanding of security technologies including CCTV access control alarm monitoring communications systems and incident management developing SOPs operational workflows and security program analytical investigative and report-writing verbal and written communication skills with the ability to engage clients and executive Class D Security with Microsoft Office Suite and multi-platform security operating Experience with the GENETEC Security Center supporting executive protection or high-net-worth client analysis and security metrics reporting management emergency response or business continuity planning degree in Criminal Justice Homeland Security Emergency Management or a related field. Industry certifications such as PSP CPP CSMP or EnvironmentThis position is based in Palm Beach until Jan 2027. This role will be based in Miami Florida starting in Jan GSOC Manager must be available to support operations during critical incidents emergencies and special events as needed. Occasional travel between locations may be required.