Group Product Director, Strategic Customer Solutions

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Horsham Pennsylvania United States of America Titusville New Jersey United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for aGroup Product Director Strategic Customer Solutions located in Titusville NJ or Horsham PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Group Product Director Strategic Customer Solutions (SCS) is responsible for leading the Strategic Customer Solutions team as part of Trade and Marketing Solutions (TMS) within Strategic Customer Group (SCG). This leader sets the vision strategy and execution framework for identifying customer operational barriers and developing innovative solutions that accelerate adoption of Johnson & Johnson Innovative Medicine therapies across sites of care integrated delivery networks (IDNs) health systems specialty networks and payer customers.

The role leads a team focused on three strategic pillars:

• Customer Operational Readiness Solutions
• Enterprise Customer Solutions
• Digital Health Solutions

Together these capabilities generate actionable market and customer insights develop scalable operational solutions and enable connected care delivery models that improve customer readiness accelerate therapy adoption and support patient access from clinical development through launch and lifecycle management.

The Group Product Director serves as a strategic thought partner to Brand Marketing Market Access Account Management Medical Affairs Global Launch Teams Health IT PECS and SCG leadership to ensure customer operational readiness is embedded into launch planning access strategies and long-term growth objectives.

Strategic Leadership & Business Planning

• Define and execute the Strategic Customer Solutions vision priorities and operating model aligned to SCG and TMS strategic objectives.
• Develop and maintain customer operational readiness strategies across the enterprise that identify operational barriers to adoption and recommend solutions that improve customer activation productivity and long-term utilization.
• Shape enterprise-wide approaches for assessing customer readiness across pre-launch launch and post-launch periods.
• Partner with brand market access and account management leaders to ensure operational readiness insights inform launch readiness customer engagement reimbursement planning and access strategies.
• Drive innovation by identifying emerging customer needs healthcare delivery trends and operational challenges that create opportunities for new solutions and capabilities.

Cross Functional Leadership & Influence

• Lead complex cross-functional initiatives involving Market Access Brand Marketing Medical Affairs Health IT Patient Support Account Management Value & Evidence Global Commercial Strategy Operations Legal Compliance and external stakeholders.
• Serve as the primary SCS representative in launch readiness planning customer operational readiness strategy development and strategic account initiatives.
• Influence senior leaders through data-driven recommendations business cases and insight generation.
• Drive organizational alignment around customer experience operational readiness gaps and solution prioritization.

People Leadership

Lead and develop a high-performing team responsible for Customer Operational Readiness Solutions Enterprise Customer Solutions and Digital Health Solutions. The role includes direct people management while fostering a culture of innovation accountability collaboration and continuous improvement.

Requirements:

• BA/BS required and an MBA preferred.
• Minimum 10 years business experience (e.g. Sales Marketing Management etc.) of which at least 8 years of demonstrated marketing experience and proven performance is required.
• Significant healthcare pharmaceutical biotech consulting health system market access provider operations or commercial leadership experience required.
• Demonstrated success developing and implementing customer-focused strategies operational readiness programs or healthcare innovation initiatives.
• Experience leading complex cross-functional teams in matrix environments.
• Strong understanding of provider payer health system and care delivery ecosystems.
• Demonstrated ability to translate customer insights into scalable business solutions and measurable outcomes.
• Experience leading innovation digital health healthcare technology partnerships or enterprise customer initiatives preferred.
• Proven people leadership experience with direct management responsibility.
• Excellent executive communication strategic thinking stakeholder management and influence skills.
• Demonstrated commitment to learning emerging technologies such as AI through exploration iteration and applying new tools over time preferred.

The position is located in Titusville NJ and requires up to 20% travel predominantly J&J we work flexibly with 3 days in-office with 2 days remote work.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Brand Positioning Strategy Collaborative Selling Commercial Awareness Content Marketing Cross-Functional Collaboration Customer Intelligence Data Analysis Developing Others Digital Marketing Platforms Execution Focus Financial Analysis Financial Competence Inclusive Leadership Industry Analysis Innovation Leadership Operations Management Performance Measurement Sales Promotions Succession Planning

The anticipated base pay range for this position is :

$150000.00 - $258750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Companys long-term incentive program.
Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:
Vacation 120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year
Holiday pay including Floating Holidays 13 days per calendar year
Work Personal and Family Time - up to 40 hours per calendar year
Parental Leave 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave 80 hours in a 52-week rolling period10 days
Volunteer Leave 32 hours per calendar year
Military Spouse Time-Off 80 hours per calendar year
For additional general information on Company benefits please go to: - Experience:

Director