Group Housing and Revenue Manager

What is in it for you:

• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts 
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision.
• Complimentary counseling wellness sessions financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• Sales incentive Plan
• Salary Range: $86000- $96000 USD

What you will be doing:

Reporting to the Director of Revenue Management (DRM) responsibilities and essential job functions

include but are not limited to the following: 

Responsibilities

Serve as the primary contact for all group housing needs including corporate groups weddings

and special events

Manage group room blocks from contract to arrival ensuring accurate rooming lists reservations

and billing

Partner with Sales & Events team to review contracts and understand group requirements

Monitor pickup of room blocks cut-off dates and inventory to ensure contract compliance

Process and update rooming lists ensuring accuracy and timeliness of changes

Work closely with Front Office and Revenue teams to manage room inventory and avoid

overbooking

Collaborate with Housekeeping and Operations to ensure guest expectations are met for group

arrivals and departures

Support Convention Services and Catering teams to provide seamless execution of group

programs

Track and report on group pickup wash and overall block performance

Process group resumes when received by the Conference Services team ensuring billing notes

traces and VIP codes are correctly set up

Send secure pays and electronic confirmations as requested 

Identify upsell opportunities to maximize revenue per group booking

Manage Group Passkey platform for all blocks and upsells opportunities

Address and resolve group-related issues promptly to ensure satisfaction

Maintain strong relationships with planners and clients to encourage repeat business

Assist in room inventory management to maximize room revenue

Conduct weekly Group Pick up meetings

Attend Pre-con Meetings as required

Handle guest concerns and react quickly tracking and notifying proper areas to guarantee

memorable moments for our guests

Provide high-level service to group contacts and VIP guests

Monitor and manage rate parity amongst all sites and impact on ranking on third party sites

including Fornova

Support DRM with daily weekly and monthly Revenue Management reporting in addition to

ad-hoc/project-based reports for Senior Leadership 

Participate in weekly Revenue Maximization Meetings and lead in DRMs absence

Accurately generate and prepare competitive analysis and other supporting reports for Revenue

meetings Ownership meetings and budget presentations

Maintain optimal system health including inputting restrictions and rate loading monitoring

forecasted demand and running daily system checks

Assist with ResortPass platform management

Manage various extranets (Wholesale & OTAs):  rates inventory accuracy of content and

processing of reservations

Assist with accurately generate and update Revenue Management reports

Leverage BI Hub Reports and ensure ongoing high-level engagement

Assume ownership of reporting tools including OTA Insight TravelClick D360/A360 IDeaS STR

Participate and contribute in all revenue related initiatives (total hotel revenue)

Perform ad-hoc tasks analysis and reporting on a needed basis to senior leadership

Communicates effectively between Reservations Sales Convention Services Accounting and

Front Desk

Other duties and responsibilities as assigned

Qualifications :

Your experience and skills include:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions:

Strong communication skills both verbal and written 

Dynamic can-do attitude 

Strong knowledge of Excel

Strong analytical skills and attention to details 

Effectively deal with guests and other team members 

Previous reservations experience required

Strong working knowledge of Property Manager (Opera Cloud)

Possessing the trait of being organized and multi-tasking 

Ability to complete work within given deadlines 

Maintain confidentiality of proprietary information and protect company assets

Physical Demands

This position requires: 

Move lift carry push pull and place objects weighing less than or equal to 15 pounds without

assistance

Stand sit or walk for an extended period of time

Perform other reasonable job duties as requested

Required Education and Experience

Hospitality industry experience preferred

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time