Group Billing Supervisor

At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you just as we care for others.

Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources Engineering Purchasing Accounting Security Group Reservations Guest Contact Center Information Technology Laundry and Communications.

Department: Group Billing

Job Title: LHUO Group Billing Supervisor

Reports to: LHUO Senior Group Billing Manager

What Were Looking For:

A skilled and organized professional to lead a team responsible for group billing activities across multiple locations. This role ensures accurate invoicing timely reconciliation and consistent communication with internal teams and external clients. The Group Billing Supervisor oversees day-to-day operations provides coaching and development to billing coordinators and drives process improvements that support financial integrity and client satisfaction. This role plays a key part in ensuring our clients receive professional accurate invoices and exceptional service while maintaining compliance with company policies and accounting standards.

Who You Are:

• A confident and respectful communicator who builds trust through clarity consistency and responsiveness.

• Detail-oriented and organized with a strong sense of accountability and follow-through.

• A proactive problem-solver who thrives in a fast paced environment anticipates challenges and addresses them with professionalism and care.

• Calm and composed when navigating complex billing scenarios or coaching team members through high-pressure situations.

• A collaborative leader who fosters alignment across departments and supports team development.

• Someone who brings empathy fairness and integrity to every interaction.

What You Will Do:

• Supervise a team of billing coordinators providing training guidance and performance feedback to support individual and team success.

• Oversee the full lifecycle of group billing including contract review invoice generation payment tracking and reconciliation.

• Serve as the escalation point for billing inquiries adjustments and complex account issues.

• Collaborate with internal teams to ensure billing accuracy and alignment with agreed-upon terms.

• Monitor outstanding balances and support timely collections to minimize financial risk.

• Review group concessions discounts rebates and attrition calculations to ensure completeness accuracy and compliance with internal standards and contracted terms.

• Conduct regular audits of billing activity and team workflows to ensure consistency and adherence to policy.

• Maintain organized records of billing activity correspondence and approvals in accordance with audit and retention guidelines.

• Lead process improvement initiatives by identifying gaps recommending solutions and implementing best practices.

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include:

• Demonstrated experience in billing accounts receivable or financial coordination in a multi-client or multi-unit environment.

• Prior experience supervising or mentoring team members including training and performance management.

• Strong understanding of contract terms invoice reconciliation and payment tracking.

• Proficiency in financial systems billing platforms and Microsoft Excel.

• Experience communicating with clients and resolving billing opportunities professionally and efficiently.

• Familiarity with internal controls audit standards and documentation best practices.

• Bilingual (English/Spanish or English/Creole) preferred; experience in service-based or client-facing industries.

Who Youll Supervise:

• Group Billing