Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems

Amazon Leo is Amazons low Earth orbit satellite network. Our mission is to deliver fast reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools hospitals businesses and government agencies Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Have you ever wanted to become involved in the global rollout of satellite earth stations for a high-performance satellite constellation We are looking for a Satellite Ground Technical Operations Engineer to join Amazon Leos ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies both remotely and on-site at our gateway terminals. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor.


Export Control Requirement:
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
* Address and remediate antenna faults alarms and anomalies
* Perform on-site fault analysis and troubleshooting of gateway antennas
* Maintain and/or update antenna calibrations as necessary
* Perform software updates/upgrades of antenna components
* Manage tactical interactions with partners to ensure milestones deliverables and technical artifacts are technically compliant with project objectives and programmatic requirements.
* Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
* Develop team training plans and materials.
* Communicate regularly with senior management on status risks and change control.
* Focus on our efforts in the AMER region

A day in the life
As a Gateway Terminal Technical Ops Engineer you will provide both remote and on-site leadership to analyze fix and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You must be willing to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Amazon Leo satellites. Ground terminals include state of the art tracking antennas modems and innovative support systems.

About the team
The Ground Systems team is responsible for the architecture design build installation and operation of globally located Leo Ground and TTnC terminals. Our Ground Gateways enable high data rate low latency communications between Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services Networks Regulatory Payload Test and RF Systems teams to ensure Leo provides a seamless customer experience.

- Bachelors degree
- Experience in Space Vehicle/Satellite Operations Space Communications or related industry
- Experience with network troubleshooting and support
- Experience demonstrating problem solving and root cause analysis
- Bachelors Degree in RF Aerospace or other technical discipline or equivalent experience

- Experience with satellite communications earth stations or network development deployment and operation
- Ka-band experience as related to earth/ground station infrastructure
- LEO and/or MEO satellite systems experience.
- Excellent technical problem-solving and communication skills
- Ability to communicate in multiple languages

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Redmond - 114100.00 - 160000.00 USD annually