Golf Shop Attendant

Silverado in Napa CA is pleased to announce an excellent career opportunity for a part-time Golf Shop Associate! We are seeking a driven individual who is eager to learn contribute and grow within a fast-paced hospitality-focused property organization. As part of Troon youll contribute to a global leader in golf and community management.

• Friendly outgoing personality with a passion for hospitality
• Strong communication and interpersonal skills with the ability to engage members and guests by name
• Basic computer skills; experience with POS systems and tee sheet software preferred
• Dependable detail-oriented and team-focused with a strong work ethic
• Knowledge of the game of golf and golf shop operations preferred
• Ability to thrive in a fast-paced resort environment

• Guest & Member Experience
• Deliver a warm welcome to all members and guests utilizing names and personal recognition whenever possible
• Provide efficient and accurate check-in while anticipating guest needs and setting expectations for their round
• Communicate effectively with Outside Services Starters and Player Assistants to ensure a seamless golf experience

• Process tee time reservations in accordance with Silverado policies (member resort guest Troon programs and invited guests)
• Assist with daily tee sheet management ensuring accuracy and maximizing utilization

• Maintain a clean organized and visually appealing golf shop environment
• Assist with merchandising inventory displays and restocking of product as directed
• Promote and sell merchandise in alignment with our retail standards

• Accurately process all transactions including green fees cart fees and retail sales through the POS system
• Ensure charges align with member profiles (e.g. cart plans guest passes privileges)
• Issue receipts and maintain accountability for all financial transactions
• Assist with daily cash handling procedures including reconciliation and closing reports

• Assist with receiving unpacking and organizing merchandise and golf operations supplies
• Take and relay messages for members guests and staff as needed
• Support tournament operations and member events as directed

• Uphold Silverado Resort standards and the Four Keys of Service in all interactions
• Maintain professionalism punctuality and attention to detail in all aspects of the role
• Perform additional duties as assigned by Golf Professional Staff or Management

Required Experience:

IC