Global Technology Services Group (GTSG) Technician II

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Job Description:

This entry level position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis reporting key performance indicators (KPIs) service level agreements (SLAs) internal cross-functional teams and partner vendor relationships. Leads manages and coordinates the delivery of an exceptional customer experience for all information technology services support and project deployments. May require coding programming and/or integration with external customer technology and systems. Responsible for the daily management of cost staffing equipment inventory system compliance safety and security of organizational resources (hardware software automation and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans monitors and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement collaboration and consultative interactions. Utilizes technology to effectively initiate deploy and track projects and support services 24x7.

Performs technical analytical or maintenance work. Typically knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Information:

• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)

• Location: IADAV 1224 W. 76TH STREET DAVENPORT IA 52806

• Job Level: Technician

• Internal Salary Grade: 009

• Work Schedule: Currently Mon-Fri 4:00 a.m. to 12:30 p.m. subject to change and business needs.

Qualifications:

• Ability to communicate highly technical information to both technical and non-technical users

• Knowledge of Microsoft Operating Systems (operating systems/software)

• Experience with VPN Remote Desktop Apps Active Directory and various Web browsers - Preferred

• Technical Certifications such as A Network - Preferred

• Technical work experience - Preferred

• Experience troubleshooting thermal printers - preferred

• Grasp lift (from floor to shoulder height) lower (from shoulder height to floor) push pull carry and manipulate equipment packages or parts weighing up to 70 pounds - Required

• Ability to travel by car to various UPS facilities - Required

• Must have a valid drivers license - Required

Compensation:

Compensation for this position is designed to align with labor market conditions across various U.S. geographic areas. The entry level range for this position is $22.05 to $27.25 p/hr benefits with the starting compensation determined by factors including location experience education training and job-related skills and qualifications.

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.