Global Service System Specialist Manager
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions advancing science to improve patient outcomes worldwide. For more than 50 years we have combined scientific rigor with an entrepreneurial mindset operating with a strong commitment to innovation accountability and results to deliver trusted diagnostic solutions.
As the Diagnostics Specialist Diasorin continuously invests in research technology and people. Guided by our values of operational excellence customer focus and teamwork we empower teams to think boldly act decisively and transform ideas into meaningful impact across one of the industrys broadest specialty diagnostic portfolios.
When you join Diasorin you are not just filling a role. You are helping build what comes next.
- Build What Matters
Take ownership challenge the status quo and contribute directly to solutions that improve patient care worldwide. - Innovate with Agility at a Global Scale
Work in an entrepreneurial environment that enables speed collaboration and global impact. - Grow in a People-Centered Culture
Thrive in a culture that values accountability inclusion and continuous development.
- Provides departmental technical leadership and guidance for major customer organizations in servicing maintaining and operating Luminex instruments.
- Manages key decision points that drive product service offerings service revenue and value added support that generates growth.
- Coaches and mentors Global Service Specialist team
- Advises field service and Depot personnel of technical updates for both existing and new product lines.
- Analyzes data reports and service documentation to identify technical trends and proactively identifies areas of improvements for device services. Manage improvement plans to ensure customers and partners receive the highest quality of technical support.
- Monitors and reviews all SOPs to ensure updates and releases for changes and improvements are appropriate and disseminates to departmental personnel as needed.
- In conjunction with the Change Control Board affects and supports timely and comprehensive Technical Notes while ensuring the impact on the department is appropriate and manageable.
- Monitors updates to the Field Service Training documentation.
- Monitors and advises development of product training material part numbers and other technical documentation for Field Service and the Depot.
- Manages technical data documents and part pricing. As needed release and update FS part numbers for both existing and new products.
- Ensures Field Service storage site is updated and current with appropriate information needed by both internal staff as well as customers.
- Develops effective working partnerships with internal Luminex departments to ensure goals deadlines and training schedules are met.
- Partners with the training department to define necessary training for field service engineers on system upgrades and new systems components.
- Manages the curriculum and scheduling of training classes and workshops for Luminex personnel to upgrade and maintain current qualifications.
- Acts as resource for Field Service related issues for Luminex personnel (service engineers training technical support etc.) and as needed the final decision making authority to resolve problems and issues that benefits both the customer and the company.
- Enforces and adheres to all environment health and safety SOPs equipment polices and procedures including department specific requirements.
- Other duties as assigned
- Associates Degree (AA or AS) in Electronics or instrumentation/electronics equivalent background or a science/engineering background from an accredited two or four-year college or university or relevant work experience required
- 4 Years Technical Operations experience required
- Highly organized with proven time management and prioritization skills (High proficiency)
- Ability to work independently and with minimal supervision (High proficiency)
- Ability to handle the pressure of meeting tight deadlines (High proficiency)
- Work situations include dealing with people; working alone; making judgments and decisions; and directing controlling or planning the activity of others. - Frequently
- Must work onsite at Luminex office - Occasionally
- 10% travel may be required
Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits retirement and financial wellbeing time off programs wellbeing support and perks. Benefits may vary by role country region union status and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award if any depends on various factors including individual and organizational performance.
Diasorin is committed to building a workplace where people feel empowered to contribute ideas take ownership and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by applicable law.
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures candidate rights and employment conditions may apply based on local jurisdiction.
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required please contact .
Recruitment Fraud Notice
Diasorin never requests payment financial information or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @ email address. If you have questions about the legitimacy of a recruitment communication please contact for verification.
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.
Required Experience:
Manager
About Company
Luminex Licensed Technology: Diasorin provides innovative xMAP® Technology solutions for fast, reliable answers in research, impacting daily patient health outcomes.
