Global Service Cloud Solutions Manager

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

We are seeking a Global Service Cloud Solutions Manager for the Power Systems group that will ensure that aftermarket service maintenance data in Salesforce Service Cloud is accurate complete and actionable for distributors worldwide. This role is critical to our aftermarket business enabling distributors to quote service maintenance identifying what parts and quantity are required for the maintenance tasks to order and stock the correct spare parts efficiently for the service maintenance.

The successful Global Service Cloud Solutions Manager of Aftermarket Parts will work closely with Service Engineers to validate technical data and ensure distributors can effectively use the Salesforce solution to support maintenance and service operations and will not only optimize the service platform but also act as the voice of the distributor identifying their pain points and ensuring the solution strengthens partnerships and drives parts growth.

Work mode: Remote

Travel: 20% in the US

Responsibilities

Aftermarket Service Data Accuracy & Governance

• Maintain accurate and complete service tasks maintenance BoMs and spare parts associations in Salesforce Service Cloud.

• Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking.

• Collaborate with Service Engineers to validate and update technical information.

• Audit service data regularly to maintain quality completeness and accuracy for aftermarket operations working close with the data analyst.

Distributor Enablement & Adoption

• Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting ordering and inventory planning.

• Ensure distributors have access to accurate maintenance tasks parts information and BoMs to reduce downtime and service errors.

• Gather feedback from distributors and address challenges to improve usability and adoption.

Solution Improvement & Cross-Functional Collaboration

• Act as a bridge between Service Engineers E-Commerce Data analyst and distributors to improve workflows and Salesforce solution usability.

• Recommend enhancements to the Salesforce Service Cloud platform to better support distributor aftermarket needs.

• Monitor adoption track KPIs (data accuracy distributor usage order efficiency) and report globally.

Aftermarket Impact

• Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers.

• Drive initiatives that improve service efficiency spare parts availability and overall distributor satisfaction.

• Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors.

Key Competencies

• Deep understanding of aftermarket service and spare parts operations.

• Distributor-focused mindset with ability to solve pain points.

• Technical proficiency in service workflows and data management.

• Data-driven detail-oriented and process-focused.

• Strong collaboration skills with internal and external stakeholders.

Requirements:

• Bachelors degree in engineering Technical Service Information Management or related field.

• 5 years of experience in aftermarket service operations spare parts management

• 3 years of experience of product ownership of Salesforce service cloud

• Strong knowledge of service BoMs spare parts maintenance procedures and aftermarket processes in industrial/manufacturing sectors.

• Experience collaborating with distributors to ensure correct use of digital service solutions.

• Familiarity with ERP/PIM systems and master data governance.

• Excellent communication training and problem-solving skills.

• Spanish speaking a plus

Work mode: Remote

Travel: 20% in the US

Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK AR DE HI ME ND NE VT WV WY. Remote work opportunities are also unavailable for these locations.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day